Job Description

Help protect the financial security and data of millions of Nationwide members through critical IT service management expertise in our Security & Resilience team.

Security & Resilience underpins keeping the Society safe and secure. To do this we run several tools and services that support our various teams to meet the standards of security expected by our customers and colleagues. These systems require maintenance, management and support to keep them running efficiently and effectively.


This role will embed IT Service Management principles, standards and SLAs across the Incident, Problem, Knowledge Management and Change domains into our support teams including our supplier managed services. Additionally, this role will ensure acceptance into service standards are met for onboarding any new technologies or any significant change.


We are happy to consider flexible working approaches to help you perform at your best.


At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.


For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.


This is a 7 month fixed term contract


If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you'll be doing:

You'll work across both our change and run capabilities in Security and Resilience ensuring that we meet the relevant IT Service Management control standards. You will champion consistent service perspectives with the S&R leadership team, ensuring operational requirements, incidents/issues, service improvement and service cost optimisation opportunities are assessed and prioritised.


You will be measuring and coaching the various resolver teams within Security and Resilience to ensure availability is maximised, incidents are resolved in a timely manner, problems are managed and change management operates in line with good practice. You will attend the Technology Run and Performance board meetings as a deputy when required and provide management information to the Security and Resilience Monthly Business Review on our ITIL performance.

About you:

A sound understanding of the principles of IT Service Management, and experience of applying them Strong relationship & stakeholder management skills Excellent written and verbal communications skills Experience of managing partner relationships Knowledge of Windows, UNIX and Network technologies Knowledge of technologies used in the provision of common Security services e.g. Access Management, Vulnerability Management and Security Incident and Event Management (SIEM)
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel

- We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight

- We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better

- We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done

- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Benefits:

There are all sorts of employee benefits available at Nationwide, including:


A personal pension - if you put in 7% of your salary, we'll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub - Access to a range of free and paid options for health and wellness Access to an annual performance related bonus Access to training to help you develop and progress your career 30 days holiday, pro rata Individual healthcare cover

What to do next:

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Banking - but fairer, more rewarding, and for the good of society:

We forge our own path at Nationwide.


As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.


If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.


At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.


We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.


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Benefits:


Company pension Flexitime Health & wellbeing programme Life insurance Paid volunteer time Private medical insurance Work from home
Work Location: In person