Job Description

JOB PURPOSE:

We are looking for an energetic, customer-driven

Self-Store Manager

to take ownership of the day-to-day operations of our self-storage facility while actively growing new business within the local community.

This is a hands-on role combining site management, customer service, and proactive sales.

KEY RESPONSIBILITIES:

Take full responsibility for the daily operation and performance of the self-storage facility Drive revenue growth for both the storage site and the local moving service through proactive sales and lead conversion Carry out home visits from qualified leads to identify customer needs and increase branch revenue Handle customer enquiries, bookings, contracts, and payments Deliver a consistently high standard of customer service, ensuring every customer has a positive experience Maintain site security, cleanliness, and health & safety standards Conduct regular unit inspections and basic maintenance checks Manage stock availability Deliver excellent customer service at all time

KPI's:

Maximizing every customer lead to increase branch revenue via bookings.

Price accurately in accordance to demand in order to create long term storage occupancy

Achieve company targets with effective management of P&L review

SKILLS, KNOWLEDGE & EXPERIENCE:

Experience of Self-store & warehouse stock control procedures.

Proven ability to manage, motivate, and coach a small team

Good understanding of health & safety legislation and best practice

Excellent IT and administration skills.

Experience in sales, lead generation, or after-sales customer service is highly desirable

Hold a valid and current UK driving licence.

Holder of valid First Aid Certificate (desirable).)

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Company pension Cycle to work scheme Free flu jabs Health & wellbeing programme On-site parking Paid volunteer time Referral programme
Work Location: In person