Job Description

The Primary Care team is looking to recruit an experienced Senior Administrative Officer in the central business support team. The team of six works with colleagues across the wider Primary Care team to support the delivery of efficient, effective and safe Primary Care services through working with GP Practices, community pharmacies, dental practices, optometric practices and other stakeholders.



We are looking for someone who can work independently as well as part of a team, and has the ability to plan and prioritise workload to meet deadlines.



You'll be an effective and confident communicator, and trusted with confidential matters on a day-to-day basis.



You'll work with internal and external partners and agencies of the Health Board e.g., senior members of the Health Board, Welsh Government officials, independent contractors, members of the public etc.



This is an exciting role, which will provide you with an excellent insight into the delivery of Primary Care services.



The successful candidate will be able to navigate a large electronic database, utilising excellent IT skills to input information accurately, generate reports and data, perform generic clerical work such as producing letters and team documents, and taking minutes.

Other duties include:

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Make and receive telephone calls from patients, relatives, staff members and other professionals, using initiative and judgement on action required and where necessary refer on to appropriate staff member.



Provide support with arranging meetings, prepare reports and other correspondence as directed.



Deliver routine training on system updates of relevant programmes.



Communicate effectively and establish and maintain good relationships with clients and other members of the MDT .



Take and transcribe minutes.



To undertake notes summarising and clinical coding in general practice.



Prioritise daily work to comply with the needs of the team.



Manage own workload with minimal supervision within agreed guidelines.



Contribute to discussions within departmental staff meetings about proposed changes.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals:

Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals:

Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres:

Aberaeron and Cardigan in Ceredigion, and several other community settings

47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers

Numerous mental health and learning disabilities services



You will be able to find a full job description and person specification attached within the supporting documents.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.



Interviews will be held on 28.08.2025