Job Description

About The Role:

At TIB Services, we match excellent candidates with meaningful site team roles in schools (such as caretakers, site managers, premises officers and more) to create safe, welcoming learning environments. As a Senior Administrator / Resourcer your key purpose is to deliver a smooth, responsive service that helps schools fill their vacancies through our talented pool of candidates. There's no cold calling or hard selling involved - all enquiries come from existing customers or new schools actively seeking our support. Your role is to guide them through the process, understand their needs and ensure they are matched with the right person.

About Us:

TIB Services is the UK's only specialist school site staffing provider. Since 2013, we've supported over 2,000 schools and MATs with access to a network of more than 10,000 skilled candidates from backgrounds predominantly in the Armed Forces, emergency services, engineering, and trades. Our mission goes beyond recruitment: we help people find meaningful work while supporting schools to create safe, well-run environments.

For more information, please visit our website: https://tibservices.co.uk/

About The Team:

We're a growing, people-focused team of 24 (plus two office dogs), built on 5 core values:

1. People first, always - We champion the human behind every interaction, leading with empathy, respect, and care.

2. Precision with purpose - We commit to high standards, thoroughness, and professionalism, because lives, livelihoods, and learning environments depend on us getting it right.

3. Together we go further - We collaborate across teams, sharing knowledge and support. We celebrate our differences, value each other's strengths, and never leave a teammate behind.

4. Growth through learning - We're not afraid to question the status quo. Change is welcomed, mistakes are owned, and improvement is continuous.

5. Work with heart and humour - We bring energy, humour, and positivity to our work, even when it's tough. We enjoy the journey, uplift each other, and always find joy in the small wins.

What You'll Do:

Working closely with the wider team, your responsibilities will include:

Responding promptly and professionally to incoming enquiries from candidates and schools via phone and email Reviewing candidate profiles to assess suitability for open roles Liaising with school stakeholders (such as Bursars and Headteachers) to gather information and successfully fill assignments Maintaining accurate and up-to-date records within the CRM Ensuring all candidate compliance checks (DBS, vetting, references, etc.) are completed and current Preparing and sending digital documentation, including contracts and reference requests Building and nurturing strong relationships with both customers and candidates Coordinating candidate-school meetings ahead of agreed assignments Attending award ceremonies and other company events as opportunities arise Carrying out any other reasonable tasks requested by line management

Who We're Looking For:

TIB Services is seeking individuals with excellent communication and customer service skills, strong teamwork ability, and a genuine passion for helping people - the foundation of everything we do. We're looking for someone proactive, resourceful, and confident in thinking creatively to find effective solutions. The ideal candidate will:

Have demonstrable customer service experience Have demonstrable administrative experience Possess strong written, verbal, and IT literacy skills Live within a commutable distance of Oakham (this is an office-based role) Be a team player who aligns with our five core values Be highly organised, with the ability to manage multiple priorities at once Have excellent attention to detail Have experience using CRM systems and/or handling data and databases

Perks of Joining TIB:

Career growth: We're committed to promoting from within. Your development matters to us, and we'll support you in progressing your career in line with both your goals and the needs of the business. Training opportunities: To help deepen your skills and understanding of the business, we're happy to provide training and development support where needed. Uncapped commission: Your hard work is rewarded with uncapped earning potential. Holidays: Enjoy 28 days of annual leave (including bank holidays), with the option to purchase up to 5 extra days per year. You'll also receive an additional day of annual leave for each year of service (up to 5 years). Healthcare & wellbeing: Access a wide range of free or discounted healthcare treatments, including dental, optical, physiotherapy, specialist consultations, alternative/holistic therapies, and more. Death in service: Coverage worth 2x your annual salary. Free gym membership: Supporting your physical and mental wellbeing. Positive culture: Be part of a collaborative, friendly, and supportive working environment. Team building events: Regular activities to help strengthen working relationships and boost team morale. Discretionary sick pay: Providing financial support during unexpected periods of illness. Enhanced maternity pay: Loyalty-based enhancement: receive an additional month of pay per year of service (on top of the statutory 6 weeks). Pension: Company contributions increase by 1% each year, up to year 5. Community giving: Make a real impact with two paid volunteering days each year, supporting local schools and communities. Flexible working hours: We promote work-life balance with two shift options: 08:00-16:30 or 08:30-17:00

How to Apply:

Please apply through Indeed with an updated copy of your CV (cover letter optional)

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Employee discount Enhanced maternity leave Free flu jabs Gym membership Health & wellbeing programme Paid volunteer time
Ability to commute/relocate:

Oakham: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Experience:

Administrative: 2 years (preferred)
Work Location: In person