Job Description

Hybrid requirements: This role has flexible working patterns.
Application question:
Have you lived in the UK continuously for the last 4.5 years?
As Senior Application Support Engineer at Made Tech you will work collaboratively within Managed service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices and data-driven user analytics.
Operating within a shared service environment, you will maintain a range of digital services, data services and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through live operation. You will also advise on security, licensing, maintenance and disaster recovery needs.
Here is how we make a positive impact on society. Take a look at our case studies here to learn more.

What experience are we looking for

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply.
Experience of common IT Service Management tooling such as ServiceNow, ZenDesk, PagerDuty and/or JIRA Service Desk
Experience of working with agile methodologies and agile ways of working
You'll have experience of ITIL methodologies and terminology
You'll have experience of tiered and/or swarm models of incident management
You will have experience with AWS cloud technologies, Javascript and Java experience.
You'll be experienced and familiar with IaC (Infrastructure as Code) such as Terraform
You are skilled at cross functional working.
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Role tech stack
Zendesk


PagerDuty


Jira


AWS


JavaScript


Java


Life at
Made Tech
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Culture overview
We are Transparent
We're building an open and transparent company across the UK, full of people who are passionate about their work, who always strive to be better, who love to help others grow and who care about using digital and technology to create a better, fairer society.
We Make a Difference
We focus our efforts on building meaningful, open source services that can help improve citizens' lives. We find this type of work more challenging and more rewarding. Less short-lived, throwaway projects, more mission-critical systems and services.
We Continuously Improve
We see the importance and value in self-improvement. We have regular code dojos, show and tells, reviews and other reflective practices we aim to encourage growth. One of the biggest ways we have committed to developing our skills is Learn Tech Fridays.
We Learn
Learn Tech consists of a number of tracks, where every Friday afternoon the whole company comes together to focus on learning new or developing existing skills. This is a constantly evolving programme and we are working with our team's feedback to keep improving it going forward. We support individuals with 12 days' paid learning each year, plus an individual learning budget.
We are here to stay
We are building a lasting organisation in which our people can grow with the business. We try to think hard about how to best approach every aspect of what we do to create the most enjoyable and productive environment.
We are Inclusive
We want to foster a diverse, happy and well-supported team. D&I isn't just something we pay lip service to. The services we help build will be used by people around the country. So it's important to us that the teams that build them reflect this diversity too. Wherever you are on your career path. Whatever your background and experience. If you're passionate about using technology to make life better for everyone, we absolutely want to hear from you.
Certifications
We see workplace engagement as a vital part of our continued success in empowering our employees to have a positive impact on the public sector. We are extremely proud to have received certifications from Best Companies for our continued commitment to making Made Tech a great place to work.
Technology's 50 Best Companies to Work For in London for 2021
Technology's 50 Best Companies to Work For in the South West for 2021
Outstanding to Work for 2-Star Accreditation for 2021
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Employee benefits
Cycle To Work
Flexible Hours
Flexible Working
Laptop
Learning Allowance
Life Insurance
Pension
Season Ticket Loan
Unlimited Holidays
Office vibe
BEER FRIDGE
CITY CENTRE
FRIDAY DRINKS
OFFICE DOG
OPEN PLAN
SOCIAL EVENTS
Location
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Tech at
Made Tech
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Leadership
Ben Collier
Head of Cloud and Engineering
Tech overview
We want to positively impact the future of the country
by using technology to improve society, for everyone.
We work with public sector organisations to modernise technology and working practices, and accelerate digital delivery so that citizens can benefit from better public services.
We're transparent about what we do and how we do it, which is why we publish everything about us here: https://github.com/madetech/handbook
We grow a team of polyglot programmers, comfortable using several programming languages. Our teams can work across a variety of technologies and you will need to be comfortable doing so too.
Our teams have used Ruby with Rails and Sinatra, ES6 with React and Angular, C# with .NET Core, Java with Spring, Python with Django, and plenty more stacks.
We don't limit ourselves as a company to particular technologies and we expect all our engineers to be keen on learning new skills.
You will need to be comfortable sharing your knowledge and skills with others.
We'd love to hear some examples of mentoring, coaching and growing team members. Maybe you will have written some blog posts about your discipline, or perhaps even delivered a talk or two.
High performing software delivery teams need to be empowered to deliver changes all the way through to production. To do this we combine our extensive cloud automation knowledge with DevOps culture.
We've been using AWS from the start and as Advanced Partners are go to experts within the public sector. We use a range of IaaS, PaaS and FaaS depending on the needs of our users, in this case software teams, such as EC2, Lambda, ECS, Kubernetes, Heroku, CloudFoundry, Azure App Services, and more.
We use VPC and PrivateLink for connecting to on-premise, legacy systems. We also use API Gateway, S3, CloudFront, SQS, SNS, SES, RDS, and many other services provided by AWS. You will have the opportunity to use and learn these technologies and we offer official AWS and other cloud training.
We ensure we document our architecture and infrastructure as code, using technologies such as Terraform and OpenAPI. Containerisation is a big part of empowering our teams to develop, deploy and scale their applications, but so too is using AWS Lambda and avoiding the complexity of stateful services altogether.
Right tool for the job.
For us, DevOps is about culture rather than roles and titles. Even though this role is for someone with strong DevOps experience, the biggest impact you will have is coaching and helping teams use the platforms you build. You won't be building infrastructure in isolation or charged with deploying other peoples work into production.
You'll empower teams with the mantra: you build it, you run it!


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Engineering principles
AGILE PROCESS
CODE REVIEWS
INFRASTRUCTURE AS CODE
MENTORING
MICRO SERVICES
OPEN SOURCE CONTRIBUTOR
PAIR PROGRAMMING
SCRUM
TEST DRIVEN DEVELOPMENT
UNIT TESTING
Company tech stack
Microsoft Azure


AngularJS


AWS


Heroku


JavaScript


React


Ruby


Styled-Components


Ruby on rails


Sinatra


Less


Asana


Trello


Kanban


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