Job Description

Your Role

We are seeking a highly motivated and detail-oriented Sales Operations candidate to support our commercial team, with a focus on contract renewals and administrative support across the sales cycle. This role is ideal for a recent graduate looking to start a career in sales operations or contract management within a fast-paced, technology-driven environment.


The role will be heavily involved in coordinating renewals of customer contracts, maintaining data accuracy in our systems, and supporting the Commercial Management team in closing out and internal reporting. This position requires strong organizational skills, clear communication, a comfort with Microsoft Excel, and the ability to manage multiple priorities effectively.

What you'll do

Coordinate the contract renewal process by working with external contractors to create opportunities in Salesforce, route them through approval workflows, and generate documentation--primarily by replicating existing contract terms with updated pricing. Collaborate with the Account and Commercial teams to manage renegotiations, respond to customer queries, and ensure timely execution of renewal contracts before contract expiry. Review and analyse contracts, especially bespoke or legacy contracts, to identify and manage non-standard clauses which require replacing on renewal. Maintain accurate and up-to-date contract data in Salesforce; work with cross-functional teams to resolve data discrepancies and align customer deployment records. Partner with Finance and Sales Support to ensure billing aligns with the status of targeted contracts, as each progressed through renewal lifecycle. Maintain renewal workbook to ensure up to date contract and status accuracy, which flows into regional and global reporting to senior management. Generate ad hoc reports as required. Liaise with local country management teams to provide process updates and respond to queries. Support EMEA sales teams with updating and review of Salesforce opportunities, ensuring compliance with company commercial policy. Assist sales teams with ad hoc commercial queries and requests.

What you'll need

Recent graduate with an interest in contract management, commercial operations, or sales support. Comfortable working with Microsoft Applications, especially Excel, including VLOOKUPs, pivot tables, and basic formulas. Strong organizational skills with excellent attention to detail. Clear written and verbal communication skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred:

Qualification in Business, Administration, or a related field. Experience or exposure to CRM platforms, especially Salesforce. Familiarity with contract or customer lifecycle management systems is a plus.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx(TM)) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.