Job Description

Senior Billing Coordinator
Contract: Full-time, permanent
Team: EMEA Finance - Billing
Office Location: Sheffield (7th floor, Saville House, 74-90 Savile Street, S4 7UD, United Kingdom)
The role:
The role of Senior Billing Coordinator is responsible for bill creation via a case management system, quality checking client bills and invoice query management. The successful candidate will be joining a diverse team with each member taking responsibility for the billing of one of our EMEA offices, demonstrating the ability to work independently, while also contributing to the wider billing team. In addition, this role will be responsible for providing monthly updates to senior stakeholders across the business.
What your day will look like:

• Resolving internal and external invoice queries, establishing good relations with both legal teams, the wider finance teams and external vendors
• Supporting the operational billing for an allocated office/team to ensure bills are being raised accurately and efficiently
• Control the flow of billing consistently throughout the month, ensure all billable matters are raised as and when they are available in order for the teams to hit their monthly targets
• Escalating billing issues to managers/partners in a timely manner with suggestions on how the teams can reduce errors going forward
• Supporting the legal team with training from a finance perspective in relation to billing processes & query management/prevention
• Reviewing and updating billing protocols either directly or via client services team
• Working with the business to suggest, support & initiate change/s through process improvement & monitoring
• Supporting the Managers and Team Leads with any ad hoc tasks relating to the audit of in progress cases

What we are looking for:
Essential criteria:

• Have previous experience within a financial administrative role
• Excellent proficiency in word processing, excel, internet and email systems
• Be able to act under instruction with limited supervision and process feedback in a constructive manner
• Complete tasks within agreed timeframes and in line with expectations
• Be highly organised, enthusiastic and pay attention to detail
• Have a pragmatic approach to problem solving using initiative and tenacity to succeed
• Strong communication skills and previous experience of dealing with senior stakeholders both internally and externally
• Ability to be adaptive in a team where responsibilities and process frequently change

Preferred skills:

• Willingness to be trained on all aspects of the team responsibilities and to cover as required
• Previous experience of working towards targets

What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:
At Fragomen, we are more than a global immigration services provider - we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritise Fragomen's social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

Fragomen