Job Description

At Bath & North East Somerset Council we have one overriding purpose to improve people's lives.

About the Area

Nestled between the Cotswold and Mendip areas of outstanding natural beauty, Bath & North East Somerset is a region that boasts both vibrant urban life and serene rural landscapes. The city of Bath, a UNESCO World Heritage Site, is renowned for its historic architecture and Britain's only natural thermal springs. This unique blend of cultural heritage and natural beauty makes Bath & North East Somerset a highly desirable place to live, work, and visit.

About the Role

We are seeking a proactive and motivated Senior Business Support Officer to join our expanding Business Support team in Parking Services.


A key focus of this role will be helping us to provide a high quality and customer-focused service to our residents and service users, supporting, resolving and signposting customers at the first point of contact where possible regardless of the channel they have chosen to contact us.



You will also play a crucial role in supporting the team in the administration of Penalty Charge Notice correspondence and appeals, parking permits and assessment of Blue Badge applications and appeals.


You will:-

support the team to deliver daily work plan activities and organise team resources support the team with more complex enquiries and escalated service requests and complaints help ensure we have efficient operational processes and ways of working and support service improvement initiatives and innovation


Whilst no direct line management responsibility is held for staff, this role requires the ability to provide supervision, mentorship and feedback, operational guidance and training as needed.

What We Are Looking For

Experience

:
Excellent written and verbal communication skills, with a proven ability to:

+ Influence and advise others effectively with clarity and confidence
+ Demonstrate empathy in understanding complex or emotive situations
+ Resolve escalated service requests or complaints and sensitive issues in a professional and constructive manner
Ability to organise work plans and help manage team resources to meet the priorities and needs of the team Experience in the use of multiple databases and good practical knowledge of ICT packages, including Word, Excel and PowerPoint

Knowledge

:
Proven ability to assimilate, interpret, and apply a range of legislative and regulatory frameworks

Working knowledge of relevant legislation and statutory guidance is desirable but not essential

Skills

:
Ability to provide supervision, mentorship and feedback, operational guidance and decision making and training

Ability to manage multiple and often competing priorities in a fast-paced environment, ensuring high levels of accuracy and timeliness

Collaboration

:
Ability to actively demonstrate and encourage a respectful, inclusive and professional team culture, demonstrating accountability, commitment to shared goals and collaboration

Able to work independently and proactively with initiative and self-motivation, as well as collaboratively across teams and departments

Innovation

: Ability to support the review of operational processes and contribute to innovative service redesign initiatives that enhance customer satisfaction and service delivery standards

If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Deborah Veale, Business Support Team Leader, Deborah_Veale@bathnes.gov.uk or call 01225395246

Interview date: 08/09/2025

No Agencies Please.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.*

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at

https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at

https://shorturl.at/ajrsW

Please note that this role is subject to a Basic DBS Check.

Safeguarding Statement:

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.


The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.