Job Description

Job description

Join Sheffield City Council as a Senior Business Support Officer within Children's Services

Temporary Post until July 2026 in the Leaving Care Service - Staying Close Project.

Do you possess exceptional organisational skills and a keen eye for detail? We have an exciting opportunity for a Senior Business Support Officer to join our varied and dynamic service.





At Sheffield City Council, we pride ourselves on delivering excellence in everything we do. In Childrens Services we are dedicated to providing exceptional services to all our clients while fostering a collaborative and inclusive work environment. As a Senior Business Support Officer, you will play a crucial role in ensuring the smooth operations of our business processes.





Our Business Support Service offers an established career progression route, and the experience needed to move into other areas within Sheffield City Council, such as Project Support, HR and Finance.





You will be joining an existing business support team who provide support to the Leaving Care Service (Staying Close Project).





We are looking for committed, passionate, enthusiastic, self-motivated individuals who are confident in verbal and written communication. The service handles private and confidential information, so discretion and confidentiality are essential. There may be times in this role when you hear distressing and sensitive information.

Key Responsibilities:

Provide high-level administrative support to the service, our clients, and key stakeholders. Day to day supervision and support for other Business Support staff as required. To provide efficient and effective business process & document production, including complex minute taking and customer services support to internal and external customers. Maintenance / upkeep of the Cohort Monitoring Spreadsheet as well as additional ongoing monitoring and data input that feeds into the data submission of the Staying Close Project.

General Tasks:

Responding to email queries / sending secure emails. Supporting clients over the phone. Processing work requests, such as arranging room bookings for meetings, travel, accommodation and interpreter bookings as well a wide range of other requests. Ensuring standard furniture / fittings condition is checked on new tenancy / end of tenancy. Arranging replacement of missing or damaged furniture and fittings as required. Arranging appropriate cleaners to visit and deep clean properties at end of / during tenancy. This position would provide essential support for the Staying Close Project as well as to the wider service of the Leaving Care and Young Refugee Service Business Support

Finance:

Provide effective financial monitoring and financial data reporting as required. Order goods / services for clients and workers as well as arrange payment and process invoices Respond to payment enquiries Arrange pre-paid card payments and carry out related system tasks as well as pre-paid Card Surgeries for Staying Close Staff. Ensure all budgetary recharges are correct for Staying Close and specific accommodation budgets, update spreadsheets and request internal journals, as necessary. Consult with property utility suppliers (Gas Electricity, Water etc) to organise proper payment of bills for each property / meter readings on empty properties. Arrange access to property to resolve problems.

Meeting Support (Note Taking):

General meeting support to Ad-Hoc meetings, NEET Panels, Strategy Meetings etc.

Requirements:

5 GCSE or equivalent (including 1 GCSE in both English and Maths). Proven experience in a similar administrative role. Exceptional organizational and time management skills. Strong proficiency in Microsoft Office Suite and other relevant software. Excellent communication and interpersonal skills. Ability to work independently and handle confidential information with discretion. Strong problem-solving and decision-making abilities. Flexibility to adapt to changing priorities and deadlines.

Why Join Sheffield City Council?

Opportunity for career growth and development. Collaborative and supportive work environment. Chance to make a meaningful impact for vulnerable young people in Sheffield. Ongoing training and development opportunities.

If you are a motivated and detail-oriented individual looking for a rewarding and challenging role, this is the perfect opportunity for you. Join our team and contribute to our continued success.





If you would like any further information about this role or to have an informal discussion, please contact Jasmine Grey on 0114 205 6567 or email on jasmine.grey2@sheffield.gov.uk





We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.



It is a great time to join us and we welcome your application.





Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.





Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.





If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.





Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

Job details

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Job reference
REQ003478
Date posted
25/06/2025
Application closing date
02/07/2025
Location
Sheffield
Salary
Grade 4 25,584 to 27,711
Package
Temporary until 31/07/2026
Contractual hours
37
Basis
Blank
Job category/type
Business Support