Job Description

We\xe2\x80\x99re on a mission to build the world\xe2\x80\x99s greatest social bank. We believe that banking needs to change for the better. When money is used correctly, it can transform our daily lives and positively impact the planet.

We\xe2\x80\x99re searching for a resourceful and enthusiastic Senior Card Fraud Analyst, who will amongst other things, support the day-to-day operations of the First Line Financial Crime Operations function.

About the Team

We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company\xe2\x80\x99s mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people\xe2\x80\x99s lives for good.

Requirements

This role has a strong focus on card fraud disputes and card fraud prevention however the successful candidate will gain exposure to other First Line FinCrime tasks.

• Help to support the development of an industry-leading card fraud prevention program.
• Support customers who have raised fraud disputes by investigating claims and managing the fraud chargebacks process from end to end.
• Support the optimisation and update of existing card fraud processes, systems and procedures.
• Proactively identify financial crime trends through data analysis.
• Liaise with other financial institutions and law enforcement authorities.
• Liaise with other business departments

You\xe2\x80\x99ll need to have:

• Has excellent written and verbal communication skills.
• 2 years experience (minimum) of operational card fraud experience with payments. processor, card acquirer or bank.
• Strong knowledge of Visa and Mastercard tools - 3DS, AVS etc. and Chargeback Monitoring Programs.
• An analytical mindset and capable of identifying patterns in large datasets.
• Investigations experience and ability to manage a varied workload.
• Exposure to creating fraud identification and prevention processes and policies.
• Excellent attention to detail.
• Ability to work independently.

You\xe2\x80\x99ll have an advantage if you:

• Have worked in a start-up
• Have experience using a range of fraud prevention tools.

Benefits

What we offer you:

• Competitive salary and share options
• 33 days holiday (including public holidays). In addition, you\xe2\x80\x99ll also get your birthday on us
• Personal Health days
• Access to our company pension scheme (currently 3% employer contribution).
• Blended office/remote working - currently most of us are working remotely but we are planning to return to work from our Holborn office for 2-3 days a week the time once safe to do so.
• All the equipment you need to work effectively, usually a Macbook Air/Pro as standard
• Access to a modern, bustling office in Holborn, Central London with a free gym High degree of autonomy with support from an experienced and supportive team
• High degree of autonomy with support from an experienced and supportive team
• Room to grow and excel within a fast paced, high grow growing start-up
• An ethically conscious company that is truly trying to change the what\'s most broken about the industry

Diversity

We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. These principles apply to all, regardless of race or ethnicity, age, gender, gender identity or expression, national origin, sexual orientation, mental or physical ability, religion, appearance, political beliefs, educational background, class, and position or tenure within the company. Diversity, Equity, and Inclusion are central to the direction we take at Kroo, and are considered across all aspects of our business.

Office/remote working

Working remotely has changed many of our lives for the better and we are behind continuing the benefits of flexibility. We have a beautiful office in Manchester, which, when used for the right things, can be a useful and powerful tool. Currently, we see a blended model of working 1-2 days a week in the office, so candidates that are able to travel in occasionally are the best fit for our current working practices. Please note: Our ambition is to be a truly 24/7 customer-focused bank. In order to achieve this, you\'ll be working shifts across 5 days (Monday - Sunday) and 37.5 hours per week.

Kroo Bank