Job Description

Senior Care Coordinator -

Location:

City Care Providers Ltd, UK

Reports to:

Registered Manager / Operations Lead

Salary Band:

Competitive, based on experience and qualifications

Contract Type:

Full-time, permanent (NB: Depending on candidate circumstance, this role may start as a Part-time permanent role)

Purpose of the Role

To lead and coordinate high-quality, person-centred care delivery across City Care Providers Ltd's domiciliary and supported living services. The Senior Care Coordinator ensures operational excellence, statutory compliance, and staff wellbeing, while fostering a culture of dignity, autonomy, and cultural sensitivity.

Key Responsibilities

1. Care Planning & Service Coordination

Develop and maintain individualized care plans in line with client needs, preferences, and statutory requirements. Allocate care visits using digital rostering systems, ensuring continuity, travel time, and minimal disruption. Monitor care delivery, cancellations, and missed visits; implement contingency plans proactively. Liaise with families, social workers, and healthcare professionals to ensure integrated care.

2. Staff Management & Mentorship

Match support workers to clients based on skills, cultural compatibility, and continuity goals. Conduct regular supervision, coaching, and performance reviews for care staff. Collaborate with HR and Clinical Leads to address training needs, safeguarding concerns, and wellbeing support. Lead team meetings and reflective practice sessions to promote learning and resilience.

3. Compliance & Quality Assurance

Ensure adherence to CQC standards, Health and Social Care Act 2008, and Mental Capacity Act 2005. Maintain accurate records on Access or equivalent systems, including risk assessments and care reviews. Support audits, inspections, and policy updates in collaboration with the Quality Assurance team. Champion safeguarding protocols and mental health standards across service delivery.

4. Administrative Function: Compliance, Communication, and Stakeholder Engagement

The Senior Care Coordinator's administrative function is a strategic operational role that ensures service quality, statutory integrity, and transparent stakeholder engagement. It encompasses the following key elements:

4.1 Regulatory Compliance (CQC-Aligned)

Maintain accurate documentation and audit trails in line with the Health and Social Care Act 2008 and CQC regulations (Regulations 9, 12, 17, and 18).

Ensure care plans, risk assessments, incident logs, and safeguarding records are inspection-ready and regularly updated.

Support the Registered Manager in preparing for CQC inspections by compiling evidence of good governance, safety, and responsiveness.

4.2 Internal Communication Logistics

Draft and distribute policy updates, supervision schedules, and training alerts to frontline staff.

Embed statutory reforms and safeguarding protocols into daily practice through structured communication.

Maintain staff records, DBS checks, and training logs to support compliance and workforce planning.

4.3 Stakeholder Engagement

Act as a liaison for service users, families, commissioners, and external professionals.

Prepare and share stakeholder-ready reports, visual matrices, and care summaries for reviews and panels.

Promote service user voice, choice, and feedback mechanisms to inform continuous improvement and co-production.

This integrated administrative function ensures that City Care Providers Ltd remains accountable, person-centred, and well-positioned to achieve excellence under the CQC's evolving single assessment framework.

5. Operational Leadership

Support recruitment, onboarding, and induction of new care staff. Manage rota gaps, emergency cover, and out-of-hours coordination when required. Contribute to strategic planning, branding alignment, and service development initiatives.

Required Qualifications & Skills

NVQ Level 3 or above in Health & Social Care (Level 5 desirable, not essential) Minimum two years' experience in care coordination or team leadership Strong knowledge of UK social care legislation and safeguarding frameworks Proficiency in digital rostering and care management systems Demonstrated proficiency in IT systems, coupled with exceptional communication, analytical problem-solving, and mentoring capabilities. Commitment to person-centred, culturally sensitive care

Desirable Attributes

Experience in policy integration and stakeholder engagement Familiarity with mental health standards and inclusive care models Editorial precision in documentation and reporting Ability to work under pressure and manage competing priorities

Benefits

Competitive salary and pension scheme Ongoing CPD and leadership development Supportive team culture with wellbeing initiatives Opportunities to contribute to policy innovation and service design
Job Type: Full-time

Pay: 24,000.00-25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (required)
Experience:

Care Coordination: 1 year (required) Care Administrative : 1 year (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person