Job Description

: Senior Care & Support Worker

Position:

Senior Care & Support Worker

Company:

Resolution Care Services

Location:

Hybrid - Neath Port Talbot County Borough or Bridgend County Borough outreach and office based ( Pyle)

Benefits:

Paid mileage, Travel time, Contracted hours, On-call payment, Health Assured Wellbeing Support

About Us

Resolution Care Services is dedicated to delivering exceptional care and support for adults aged 18 and above. Our mission is to empower individuals to maintain their independence, achieve personal goals, and lead fulfilling lives. We are a values-based company committed to employing compassionate individuals who align with our principles, believing that attitude is everything and that skills can be developed with the right training and support.

The Role

As a

Senior Care & Support Worker

, you will play a key leadership role in enhancing the quality of life for our service users while also guiding and mentoring a team of care workers. Your responsibilities will include:

Care & Support Duties:

Providing high-quality, person-centred care in line with care plans and risk assessments. Assisting individuals with daily activities, promoting well-being, and encouraging independence. Offering emotional support, companionship, and ensuring dignity and respect in care delivery. Supporting individuals in achieving personal goals and outcomes, fostering an inclusive and empowering environment. Administering medication and ensuring correct procedures are followed and documented. Conducting moving and handling assessments and ensuring manual handling policies are adhered to. Assisting with personal care, meal preparation, and nutrition monitoring to support individual needs. Maintaining high standards of cleanliness and infection control in accordance with policies. Safeguarding individuals by reporting concerns in line with safeguarding policies. Supporting individuals with memory retention, life skills, and mental well-being.

Team Leading & Supervisory Responsibilities:

Organising and leading care and support during shifts, ensuring smooth service delivery. Participating in on-call duties as part of a rota system. Assisting with emergency cover, rota management, and ensuring appropriate staffing levels. Monitoring and ensuring accurate documentation on the electronic care records system. Conducting assessments and reviews, including care planning, risk assessment, and individual progress monitoring. Overseeing a group of individuals, ensuring care plans, risk assessments, and documentation are up to date. Mentoring and supporting care & support workers, fostering their professional growth and development. Conducting spot checks on staff performance and maintaining detailed records. Ensuring compliance with the Social Services & Wellbeing Act 2014, promoting individual rights and choices. Encouraging clear and compassionate communication within the team and with stakeholders. Monitoring health and safety within the care environment and reporting any concerns or equipment failures.

Training & Professional Development

At Resolution Care Services, we are committed to continuous learning and professional development. As a values-based company, we invest in our team through:

Comprehensive training programs tailored to individual and service needs. Leadership and coaching development, including conscious leadership training to enhance self-awareness and decision-making. Ongoing mentoring and personal development opportunities to support career progression. Regular workshops and reflective practices to strengthen our values-driven culture and care approach.

Our Values & What We Look For

We seek individuals who embody our values and help cultivate a workplace that prioritises:

Self-Awareness & Responsibility:

Encouraging accountability and personal growth.

Joy:

Creating positive and meaningful experiences for both employees and individuals.

Integrity:

Acting with honesty, transparency, and ethical conduct.

Co-Creation:

Collaborating with individuals, employees, and stakeholders for the best outcomes.

Empowering Leadership:

Supporting team members to thrive and make meaningful contributions.

Clear, Compassionate Communication:

Ensuring understanding, empathy, and trust in all interactions.

Innovation:

Continuously improving and exploring new approaches to enhance services.

Thrive:

Promoting holistic well-being, growth, and fulfilment for both employees and individuals.

Belonging:

Fostering an inclusive environment where diversity is celebrated, and everyone feels valued.

Additional Information

Contracted Full Time:

35-hour contract

Paid Mileage:

Compensation for travel expenses.

Travel Time:

Paid time for travelling between appointments.

On-Call Payment:

Additional compensation for on-call duties.

Health Assured Wellbeing Support:

Access to mental health and wellbeing support services.
Resolution Care Services is an equal opportunities employer. We welcome applications from all sections of the community.

Job Types: Full-time, Permanent

Pay: 13.65-13.80 per hour

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking Referral programme
Experience:

providing care: 1 year (required) supervisory: 1 year (preferred)
Licence/Certification:

Driving Licence and access to a car (required) NVQ Level 2 Health & Social Care (preferred)
Work Location: Hybrid remote in Bridgend CF33 6BJ