Job Description

INTL Senior Claims Handler I - CL08YY
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.


Responsibility for managing claims arising from our International Financial Lines book of business. Ensure the proper servicing and settlement of claims within designated authority whilst working in partnership with team colleagues claims management and other internal stakeholders.

Job Responsibilities:

Claims responsibility for a portfolio of Financial Lines claims. Portfolio will include international (inc US) jurisdictions, lead/follow, primary/excess and D&O/E&O/FI/Cyber claims. Assess and adjust claims in relation to policy coverage. Ensure that coverage is accurately accessed and communicated appropriately and promptly. Ensure that reserving is correctly maintained and long-tail projects are properly managed and audited. Appoint and control adjusters, solicitors and other experts as required, to ensure timely intervention and mitigation of claims. Ensure that claims are handled promptly, fairly and with integrity in accordance with Hartford claims management guidelines. Ensure timely intervention and mitigation of losses. Ensure that all claims are diarised and managed proactively. Ensure that all potential coverage, liability and quantum issues are identified and pursued appropriately and expeditiously. Maintain the highest standards of communication with claims management and underwriting to ensure that information on significant claims, large loss reports and claims trends are shared expeditiously. Review London market claims and advice within system and maintain accurate claims records at all times. Attend market claim meetings as required. Liaise with Underwriters, brokers and policy holders on claims issues and driving successful claims outcomes for all parties. Act as point person for the Financial Lines Claims portfolio: liaising with stakeholders, attending UW meetings, providing claims portfolio reports/feedback, creating/implementing claims management solutions to key accounts, assisting with policy wordings and other portfolio tasks that may be required. Management of Financial Lines large losses, preparation of Financial Lines Watchlist documents/meetings and contribution to Claims large loss and trend feedback. Providing technical support and training to junior claims team. Assist with reinsurance issues. Assist with auditing of claims TPA's and external providers as required. Ensure compliance with Lloyds minimum standards and all regulatory and statutory requirements relating to claims handling, in particular TCF.

Qualifications & Capabilities:

Reasonable standard of education Working knowledge of ECF2. Willingness to continue to develop knowledge of Insurance and related issues through formal and informal learning / exams. Ability to prioritise and organise workload and meet deadlines. Ability to develop and sustain relationships with internal and external customers. Knowledge of FCA / PRA and Lloyds rules and guidelines. Strong communication and presentation skills Excellent negotiating skills Business level English

Experience:

Strong relevant claims handling experience with a London insurance company / Lloyds Syndicate. Relevant claims handling experience. Experience / technical knowledge of Financial Lines Classes of business, including Directors & Officers, Management Liability, Professional Indemnity, Financial Institutions and Cyber.
This role will be based in London, UK and you are required to have the necessary right to work details prior to application.


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