Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

Do you have excellent communications skills and a keen eye for detail?



Can you effectively manage multiple tasks and priorities?



Do you have experience of managing sensitive information and maintaining confidentiality?



If you have said 'Yes' to each of the above then we might just have the role for you...



The Waveney Adult Community Mental Health team are looking to recruit a professional, conscientious, calm, and confident individual to lead the existing Administration Team. Community mental health services are currently undergoing review and transformation, so this is a very exciting time to join the team.



Main duties of the job:



You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.



You will need to be able to work flexibly in response to service needs and the ability to think creatively. Experience of working to deadlines and on your own initiative is also essential.



The role will require the post holder to supervise an experienced and established administration team, therefore supervisory experience is essential.



Full training and support package will be provided

Main duties of the job

You will need to be able to demonstrate the strength of your communication, prioritisation, and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are essential.


This is a part time position (30 hours per week spread over either 4 or 5 days)

The role will require the post holder to supervise and carry out appraisals on named members of staff, therefore supervisory/appraisal experience is desirable, but training will be provided.



The post holder will be required to input and update the Trust patient record system which will include accepting referrals and discharging patients as directed by the clinical team.



There will be minute taking duties, diary management, audio typing and the role requires you to be proficient in the use of all Microsoft packages.



There is also the requirement to complete various data reports, spreadsheets and support ad hoc audits.

Working for our organisation

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive

administration service to the wider team.

Benefits included with this role are:-


NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more.


Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their

experiences and learning from each other.

Detailed job description and main responsibilities

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Person specification

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Qualifications

Essential criteria

NVQ 3 Business Administration or equivalent or willing to work towards. NVQ 2 Customer Services or working towards. Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.

Desirable criteria

Knowledge of Trust electronic record system #

Experience

Essential criteria

Understanding and experience in a full range of secretarial procedures and systems gained through senior level. Ability to work with senior members of staff across a large organisation. Supervision of staff Working on own initiative without supervision

Desirable criteria

Day to day line management #

Skills

Essential criteria

Excellent communication skills Ability to co-ordinate and prioritise management diaries ICT skills including Microsoft Good standard of literacy and numeracy #

Knowledge

Essential criteria

Maintaining administrative / secretarial systems

Desirable criteria

Knowledge of NHS policy / procedures Knowledge of medical terminology

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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