Job Description

Job Category: Commissioning
:
Senior Commissioning Officer | 8351 | secondment opportunity/temporary contract until 30 November 2026 | 37 hours per week | 36,124 to 37,938 per annum | Grade I | Norwich (hybrid working)
An exciting opportunity has arisen to join the Integrated Commissioning Team (Children's Services) in the Specialist and Complex Commissioning Team.
In this role, you will assist the Children's services integrated commissioning team with specific streams of commissioning activity involving complex and specialist support services. You will support the delivery of commissioned services through monitoring and evaluating their effectiveness.
You will engage in regular stakeholder events and consultation with providers whilst also supporting project activity through managing small pilot projects, maintaining project plans, collecting and analysing data for both commissioning and partnership work.
We are looking to recruit a highly motivated and committed person to contribute to our successful team.
Your main duties will include:

• To develop and manage procurement and contract management processes and procedures to support the delivery of commissioned services.
• You will engage in regular stakeholder contract meetings, engagement events and consultations.
• To regularly monitor the effectiveness and quality of commissioned services through direct observation of practice (including site visits), collecting and analysing data to produce regular performance reports for all stakeholders.
• Work with providers to ensure quality standards are maintained whilst gathering accurate market intelligence.
• Use the above to establish and roll out best practice.
• Contribute to the development of a locality commissioning performance management framework and practice.
• Monitor trends in comments, compliments and complaints received from all sources concerning commissioned services undertaking investigations, resolving issues or escalating persistent problems as required.
• To give advice to commissioned service providers on enquiries on interpretation of service specifications, data requirements, invoice queries or need to vary service delivery outcomes.

If you have any questions or would like any further information regarding the role, please feel free to contact Strategic Commissioner.
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
If you would like to apply for this role on a secondment basis, please speak to your line manager to get approval before applying.
Before you apply, we recommend reading the full to help you demonstrate you meet the criteria. Your application should evidence clearly how you meet the criteria for the role.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 15 June 2025
All other applicants closing date: 22 June 2025
About Us: We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.