Job Description

About The Role

Join Our Team as a Senior Communications Manager!

This is a 12 month fixed term contract.

Are you passionate about crafting clear, engaging communications that make an impact? We're looking for a skilled communicator with exceptional attention to detail and a knack for connecting with people. In this role, you'll lead on creating and delivering high-quality content across multiple channels, ensuring our messaging is consistent and compelling. If you're confident working with SharePoint, thrive in collaborative environments, and enjoy building relationships, this could be the perfect opportunity for you.

We work in a hybrid way, with a requirement to travel into our Walsall office at least twice a week to work with the team. Please note that travel to our Nottingham and Preston office's will also be required occasionally.

Corporate Affairs has a diverse portfolio for delivery and this role is a vital support in the fulfilment of all projects across the department. The role will deputise for communications matters in the absence of the Corporate Affairs Director and will be responsible for managing all communications needs in that instance. Day to day, the role is expected to manage, create and deliver internal and external communications campaigns, organise, manage and deliver employee-led events and training, and support all areas of the business to effectively communicate and fulfil culture led activities. Duties will be as diverse as writing content, producing broadcast-quality rich media, managing magazine production, planning, logistics and budget management for events and activities including engaging and managing external agencies and suppliers.

PRINCIPAL ACCOUNTABILITIES:

Create, Coordinate and manage projects across Corporate Affairs including internal and external comms, and the effective communication of CSR and engagement activity

Lead and manage the employer brand strategy and implementation

Lead and manage an IC channel strategy, including provision of new intranet and social channels, using a wide range of IC skills and knowledge to plan, deliver and measure successful IC campaigns and interventions, including complex and sensitive programmes, change projects and crisis communications

Take ownership for creating internal comms campaigns in partnership with all depts across the business, understanding their business needs and timescales, and review against all other internal communications to prioritise

Write and produce consistent, creative and relevant content for IC channels through development and maintenance of relationships with key teams across HomeServe

Develop and grow production skills and engage and support opportunities for people across HomeServe to develop in that area and realise potential efficiencies

Lead on event production and organisation with both internal and external stakeholders

Responsible for engaging and managing external agencies and suppliers

Develop and maintain relationships with senior stakeholders

Co-ordinate and manage production of all comms assets and presentations

Be lead communications partner for Service Operations

Responsible for the onboarding programme to ensure it reflects our company culture and value, ensuring new employees are aware of our culture and vision while making sure they feel welcome and valued from day one.

Manage the recognition programme to ensure that it aligns to our People Promises, collaborating with all teams to promote recognition and to educate teams of opportunities to recognise their colleagues and peers.

Responsible for company wide events at HomeServe.

Responsible for our Internal comms channels, including a new intranet site, creating a group of comms champions and working with them to create communications for their area of the business

About You

To be successful in this role you will need to have the following knowledge, skills and attributes:

Essential:

Exceptional organisational skills and attention to detail Experience and skill in managing a wide variety of events including co-ordination of scheduling, invites and production management Understanding and experience in managing and keeping to budgets Excellent written and verbal communication skills - an ability to write well for a variety of platforms is critical. Creative thinking - ability to generate innovative and creative ideas Ability to engage with people at all levels within the business Commercial awareness * Quick thinking/creative, enjoys fast-paced environment and works well under pressure