Job Description

At Pracedo, we are acutely aware of the diversity challenges within the technology sector, not just globally but right here in London, a city celebrated for its cosmopolitan spirit. We believe in the power of diversity to drive innovation and excellence, and we actively seek to redress the imbalance that persists in our industry. While we are committed to recruiting the best talent based on merit, we particularly encourage women, disabled individuals, and Black, Asian, and Minority Ethnic (BAME) candidates to apply, as these groups are notably underrepresented in tech. Join us in shaping a more inclusive and dynamic future.



Please Note: Strictly No Agencies; any submission of resumes without prior request from Pracedo will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Pracedo are unfortunately unable to offer sponsorship on any roles advertised at this time

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About

At Pracedo, we're not just Salesforce Consultants. We're the driving force behind innovation, change, and visionary solutions dedicated to boosting revenue. Our mission is to redefine the Customer journey by simplifying processes and helping people to work smarter, not harder. Our purpose is to create a lasting impact on people, organisations, and communities, all powered by the capabilities of Salesforce.



Our acquisition by Ascendion marked a significant milestone in our journey of growth and innovation. This exciting new chapter promises to propel us forward in our mission to redefine excellence in the industry globally across the EMEA and APAC regions.

Role Description:

:

We are seeking an experienced

Senior Salesforce Core Platform Consultant

to join our dynamic team. In this role, you will lead the design, implementation, and optimisation of Salesforce Core Platform solutions. Your expertise will help organisations enhance their customer service operations and deliver seamless digital experiences. You will collaborate closely with stakeholders to define project requirements, design scalable solutions, and lead teams through successful project execution.

Key Responsibilities:

Consulting & Scoping:

+ Engage with clients to understand their business needs, processes, and technical requirements.
+ Conduct in-depth analysis of customer service and experience challenges to define the scope of Salesforce implementations.
+ Develop detailed solution designs and technical architecture for Salesforce Core Platform.
+ Lead discovery workshops to gather requirements, document business processes, and develop use cases.

Solution Design & Implementation:

+ Design and configure Salesforce Service Cloud and Experience Cloud solutions, including case management, knowledge base, self-service portals, and omni-channel customer support.
+ Customize Salesforce to enhance workflows, data models, and integration with other systems to meet customer needs.
+ Oversee the implementation of end-to-end solutions, ensuring they align with industry best practices and client requirements.
+ Create and present detailed project plans, including timelines, resource allocation, and risk management.

Stakeholder Management:

+ Serve as a trusted advisor to clients, providing guidance on Salesforce best practices, product capabilities, and roadmap.
+ Collaborate with cross-functional teams, including developers, business analysts, and other consultants, to ensure the seamless delivery of projects.
+ Communicate complex technical solutions in a clear, concise manner to non-technical stakeholders.

Leadership & Mentorship:

+ Lead and mentor junior consultants, ensuring that project deliverables meet high-quality standards.
+ Provide leadership in managing customer expectations, ensuring projects stay within scope, budget, and timeline.

Post-Implementation Support:

+ Provide ongoing support and optimization of Salesforce Core Platform solutions, ensuring they adapt to evolving business needs.
+ Deliver training sessions for end-users and administrators to maximize the effectiveness of the deployed solutions.

Required Qualifications:

Experience:

+ Minimum of

5+ years

of experience in Salesforce Service Cloud and Experience Cloud (Community Cloud) consulting.
+ Proven track record in

scoping, designing, and implementing

Salesforce Core Platform solutions for mid to large enterprises.
+ Extensive experience with

case management, self-service portals, knowledge management

, and omni-channel solutions.
+ Experience working with

third-party integrations

and understanding API-based interactions.
+ Experience leading discovery workshops, creating technical documentation, and presenting to stakeholders.

Certifications:

+ Salesforce Service Cloud Consultant Certification (Required)
+ Salesforce Experience Cloud Consultant Certification (Preferred)
+ Salesforce Administrator or App Builder Certification (Preferred)

Skills:

+

Technical Expertise:

- Deep understanding of Salesforce platform architecture, Service Cloud, and Experience Cloud capabilities.
- Strong knowledge of advanced declarative configuration features such as flows and the latest generative AI capabilities
- Understanding of when to use declarative features versus turning to custom solutions such as lightening web components
- Experience with Salesforce integrations, REST/SOAP APIs, and third-party tools.
+

Soft Skills:

- Strong problem-solving skills and the ability to think creatively in developing solutions.
- Excellent written and verbal communication skills.
- Strong leadership and project management capabilities.
+

Tools & Technologies:

- Proficiency in Salesforce automation tools (Flow, Process Builder), Lightning components, and AppExchange solutions.
- Experience using devops tooling such as Bitbucket, GitHub, Gearset, Copada, VSCode and an understanding of the need for an environment strategy
- Familiarity with tools like Jira, Confluence, Slack, or equivalent.