Job Description

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM, ERP or other commercial IT based systems?



Our RTR brand, which is part of the dormakaba UK group, is looking for a

Temporary

Customer

Support Coordinator

to join us at our Wakes Colne branch near Colchester, Essex.

A job that matters: Your Tasks

Our Customer Support Coordinators deal with all of the internal and external customer enquiries with regards to parts and components used in the installation, maintenance and repairs of automatic and manual doors from a variety of manufacturers. The role involves taking orders for parts and technical systems either via email or over the phone, so attention to detail and accuracy is key to making sure our customers are kept happy. You will be dealing with orders that come from a variety of 3rd party businesses using various door hardware products or even our own external sales team, as well as dealing with customer credit enquiries, stock queries and various other elements relating to door hardware products.



We need someone who can keep up to date with the industry's latest innovations and products, so we are looking for a coordinator with technical aptitude, natural curiosity, and an interest in what we do as a business.



Lastly, we need someone who is happy to take ownership and deliver the best internal sales support to each and every customer, so we become the supplier of choice to every client, whoever they are and whatever they need.

This is a 9 month, maternity cover contract until July 2026

An experience that matters: Your Skills

Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy Have strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders Knowledge of SAP or other online sales order processing systems (Sage, ERP or possibly CRM Software etc) is especially beneficial Have a desire to learn about the technical elements of product range so you can offer "best in class" support to our customers

A workplace that matters: Our offering

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 330 employees in the field as well as within our various office locations.



We care for our employees and so as well as an attractive salary offering, we also provide the following benefits

:

25 Days Annual Leave + Bank Holidays Holiday Purchase Scheme (buy up to 3 additional days across 12 months) Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%) Life Assurance Healthcare Support, including an Employee Support and Assistance Programme Health & Wellbeing App inc. Digital GP Service Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees Access to LinkedIn Learning Employee Discounts scheme

Interested?

Follow the link to apply online. We look forward to hearing from you!