Job Description

About Us

With two successful brands under one roof, we've built a reputation as the UK's go-to supplier of trophies, medals, and awards.

Glenway Products

has been a trusted trophy wholesaler since the 1970s, while

Trophies Plus Medals

, our more recent venture, has rapidly grown into one of the largest online retail sites in the sector. Both brands are powered by a close-knit, dedicated team with a passion for innovation, excellent service, and meaningful recognition.

Role Overview

We're looking for a

Senior Customer Service & Sales Representative

to join our team full-time. This is a varied, office-based role at our Leicester headquarters, where you'll manage inbound enquiries, solve problems, and drive sales through excellent service and proactive outreach.

As the first point of contact for many of our customers, confidence, energy, and a genuine desire to help people are essential. Alongside day-to-day enquiries, you'll also play an active role in generating new business by calling data sets and following up with potential leads.

Key Responsibilities

Answer phone, email, and webchat enquiries. Handle queries, feedback, and escalations with empathy and professionalism. Convert new enquiries into sales with energy and enthusiasm. Work closely with the wider team to ensure a smooth customer journey. Proactively generate leads through outbound calls to provided data sets. Maintain accurate records of customer interactions using CRM software. Promote the benefits of recognition with trophies and medals.

About You

We're looking for someone with experience in customer service or sales roles who is:

Customer-focused with excellent communication skills. Confident on the phone, with experience in both inbound and outbound calls. Able to multitask and manage workload efficiently in a fast-paced environment. Motivated by sales and comfortable working towards targets. Knowledgeable about sales principles and customer service best practices. Proficient in Microsoft Office and CRM software. Career-driven, with a willingness to learn and develop new skills over time.

What We Offer

Competitive salary. Full training and ongoing development. Career progression within a growing company. A supportive and friendly team environment where your personality can shine. Regular team incentives, social events, and a fun, collaborative workplace culture. Central location with free on-site parking with brilliant transport links. An extra day off for your birthday.
If you're ready to combine your customer service skills with a sales-driven approach and want to grow your career with us, we'd love to hear from you!

Schedule:

40 hours across 5 shifts, Monday to Saturday.

Job Types: Full-time, Permanent

Pay: 27,000.00-32,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking
Ability to commute/relocate:

Leicester LE2 6AN: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service or Sales: 2 years (required)
Work Location: In person