Job Description

As a Senior Domestic Abuse Practitioner (Volunteer Coordinator), you'll lead on the day-to-day activities of a team of volunteers delivering support and co-delivering group programmes to women who have experienced domestic abuse. You'll lead on supervision, training and volunteer recruitment, playing a key part in the ongoing growth, development and sustainability of the service.

Please note

: This role will involve working across three sites within Stoke-on-Trent, Staffordshire, and the Staffordshire Moorlands.

Job requirements

Work in partnership with the Service Manager to design and develop all work activities to meet customer needs, and to ensure that customers accessing the service receive a professional and coordinated response, with up to date, relevant advice and information. Lead on all aspects of the recruitment, training, and induction of volunteers, as well as all aspects of the delivery and day to day administration and supervision of volunteers and the volunteer programme. Actively encourage customer involvement and participation in the planning, delivery and evaluation of group programmes. Co-deliver group programmes to customers when necessary. Share your knowledge and skills to enhance the professional development of all staff and volunteers. Celebrate volunteer success and manage any capability issues quickly and professionally. Make sure staff and volunteers attend team meetings where appropriate to maintain good communication within the service. This will also provide a forum to share concerns, experiences, and skills. Respond appropriately to any safeguarding concerns, demonstrating an understanding of safeguarding the welfare of children and vulnerable adults. Make sure referrals are appropriate, or signposted to more suitable services. Ensure that the right level of information is provided, that possible risks have been identified, assessed, and that effective risk management strategies have been implemented.

What we're looking for

A good standard of education, for example GCSE English and Maths or equivalent. Experience recruiting, training, managing or mentoring staff or volunteers. Experience delivering training or group work. Knowledge of safeguarding and risk management. An understanding of the effects that domestic abuse has on women, children and young people. The ability to keep clear, concise and factual recordings of sessions and meetings. The ability to work under pressure and use own initiative. Clear and effective communication skills and excellent interpersonal and presentation skills with the ability to engage a range of audiences and facilitate volunteer training. Good working knowledge of ICT. Able to work positively within a team to assist the development of the service, and able to work effectively with other professionals and agencies. Able to work flexibly, including some hours outside of regular business hours. Full UK driving licence with use of your own vehicle for work. DBS check required every three years.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

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INDMED


We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.


Glow is the catalyst for change in our community and our sector. We're working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great.


Watch the video below to hear from some of the people we've supported.