Job Description

PLEASE NOTE WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES
Are you a dynamic and experienced Delivery Manager with a desire to maximise the potential of adopting agile methodologies?
Or a pro-active and experienced Project Manager with a passion for transitioning project delivery into product delivery?
Are you forward thinking, looking for a new challenge, a chance to make a difference, add value and deliver tangible benefits? Do you thrive in a fast-paced, innovative environment and enjoy leading multidisciplinary teams? If so, Digital Health and Care Wales has an exciting opportunity for you.
We are looking for a Delivery Manager to join as part of the new Digital Delivery Team within the Operations Directorate, where you will play a pivotal role in transitioning from traditional project delivery to a product orientated delivery operating model, that meets the evolving needs of our service providers and users.
Main duties of the job
The post holder will help to lead multidisciplinary teams as part of the Operations Directorate, creating an environment that enables delivery at pace in line with DHCW and NHS Wales standards and procedures. You will remove blockers, facilitate Agile ceremonies and project management meetings, working closely with Product and Service Managers to guide the Delivery Team, tracking and reporting on progress.
Fundamental to this role is a focus on creating an efficient, organised and productive environment to enable the team to deliver. Managing the day-to-day progress of the Delivery Team, building effective working relationships across all stakeholders. Promoting the right mindset of the team and encouraging commitment and participation from all team members. Keeping the Delivery Team focussed on priorities as agreed with the Product and Service Managers and aligning sprint goals to the project or programme milestones and strategic objectives.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Details
Date posted
05 June 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
46,840 to 53,602 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
025-AC110-0525-A
Job locations
Hybrid working
Location to be confirmed at interview
CF11 9AD
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and Knowledge
Essential

• Master's degree in an associated professional field (or equivalent qualification / experience).
• Further evidence of relevant higher-level education and/or training.
• Practical experience, working at this level, across the range of work procedures and practices.
• Evidence of continuous professional development.

• Professional Registration with a relevant body, such as: Scrum Alliance, International Scrum Institute, Agile Alliance.
• FEDIP Practitioner, or equivalent recognised Intermediate Professional qualification.
• Theoretical and specialist knowledge gained via relevant certification such as: oICAgile Certified Professional in Agile Coaching (ICP-ACC)

• Prior experience in a delivery management role, supporting multi-disciplinary teams in the delivery of digital products and services, throughout the product life cycle.
• Commercial and financial management experience to oversee budgets and commercial contracts.
• Experience of coaching teams to apply a user centred focus and to deliver to service standards.
• Evidence of ensuring quality in the delivery of products and services.
• Aware of applying techniques that help the investigating, analysing, modelling and recording of a business area or system of interest.
• Aware of the collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery.
• Aware of how DevOps emphasizes people (and culture) and seeks to improve collaboration between development (Dev) and operations (Ops) teams with the aim of shortening the systems development life cycle to provide continuous release of high-quality software
• Aware of methods and techniques associated with planning and monitoring progress of projects.
• Aware of the techniques applied to the documentation, analysis, and prioritisation of stakeholder requirements; their agreement, change control, and communication

• Knowledge of NHS Wales or the Health sector.

• Analytical Thinking skills to acquire a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
• Flexibility skills to take account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly
• Initiative skills to be proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
• Creativity skills to take innovative approaches to problem solving and/or devising inventive and creative solutions.
• Organisational Awareness skills to understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers
• Interacting with people skills to establish relationships, contribute to an open culture and maintain contacts with people from a variety of backgrounds and disciplines. An effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences.

• Welsh Language Skills are desirable, at level 1 and above, in understanding, speaking, reading, and writing in Welsh.

• Master's degree in an associated professional field (or equivalent qualification / experience).
• Further evidence of relevant higher-level education and/or training.
• Practical experience, working at this level, across the range of work procedures and practices.
• Evidence of continuous professional development.

• Professional Registration with a relevant body, such as: Scrum Alliance, International Scrum Institute, Agile Alliance.
• FEDIP Practitioner, or equivalent recognised Intermediate Professional qualification.
• Theoretical and specialist knowledge gained via relevant certification such as: oICAgile Certified Professional in Agile Coaching (ICP-ACC)

• Prior experience in a delivery management role, supporting multi-disciplinary teams in the delivery of digital products and services, throughout the product life cycle.
• Commercial and financial management experience to oversee budgets and commercial contracts.
• Experience of coaching teams to apply a user centred focus and to deliver to service standards.
• Evidence of ensuring quality in the delivery of products and services.
• Aware of applying techniques that help the investigating, analysing, modelling and recording of a business area or system of interest.
• Aware of the collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery.
• Aware of how DevOps emphasizes people (and culture) and seeks to improve collaboration between development (Dev) and operations (Ops) teams with the aim of shortening the systems development life cycle to provide continuous release of high-quality software
• Aware of methods and techniques associated with planning and monitoring progress of projects.
• Aware of the techniques applied to the documentation, analysis, and prioritisation of stakeholder requirements; their agreement, change control, and communication

• Knowledge of NHS Wales or the Health sector.

• Analytical Thinking skills to acquire a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
• Flexibility skills to take account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly
• Initiative skills to be proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
• Creativity skills to take innovative approaches to problem solving and/or devising inventive and creative solutions.
• Organisational Awareness skills to understanding the hierarchy and culture of own, customer, supplier and partner organisations and being able to identify the decision makers and influencers
• Interacting with people skills to establish relationships, contribute to an open culture and maintain contacts with people from a variety of backgrounds and disciplines. An effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences.

• Welsh Language Skills are desirable, at level 1 and above, in understanding, speaking, reading, and writing in Welsh.