Job Description

About Us

East Grinstead Sports Club is a not-for-profit charity dedicated to providing high-quality sporting facilities for the local community and surrounding areas. We are a true community hub -- open and welcoming to all, with no requirement to belong to a specific sport or club. Whether you're here to enjoy the atmosphere, take part in activities, or make use of our excellent facilities, everyone is invited.

Set within 33 acres of beautiful Sussex countryside, the Club is home to resident hockey, cricket, football, netball, squash, and badminton clubs, alongside a variety of other sports. Our gym, launched last year, was proudly awarded Gym of the Year at the National Fitness Awards (Nov '24), and we have also recently opened a brand-new Padel Centre. With a high level of footfall across the site, the potential for further growth in our food and beverage offering is clear to see.

In partnership with Acorn Health & Leisure, the Club also hosts two vibrant hospitality venues: the Lingfield Bar & Cafe and the LookOut Cafe & Bar. These are at the heart of the experience we provide -- whether that's a quick coffee after a game, a relaxed family meal, or catering for events. With the right leadership, we're looking to grow these offerings further and unlock their full potential.

The Role

The Senior Duty Manager is responsible for leading the day-to-day operations of East Grinstead Sports Club, ensuring high standards of service, safety, and member satisfaction. This role requires strong operational, HR, sales, and administrative experience, combined with excellent people management skills. The Senior Duty Manager will oversee staff, coordinate activities, drive membership growth, and ensure the club operates smoothly and efficiently. They will also deputise for the Club Manager when required.

Key Responsibilities

Operational Management Oversee the daily operations of the club, including reception, fitness areas, bar/catering, and facilities. Ensure the club is clean, safe, and welcoming for members and guests. Monitor and enforce club policies, procedures, and health & safety regulations. Lead as the senior point of contact on duty, making operational decisions as needed.

Staff & People Management

Supervise, coach, and develop staff across all departments. Manage rotas, schedules, and shift cover. Conduct staff performance reviews and return-to-work meetings. Support recruitment, onboarding, and ongoing HR processes. Foster a motivated, professional, and customer-focused team culture.

Member Services & Sales

Deliver a high-quality member experience, resolving enquiries and complaints promptly. Provide membership services, including tours and introductions for potential new members. Support membership sales targets by actively promoting club services and facilities. Organise and oversee member events, activities, and engagement initiatives.

Facility Maintenance

Carry out regular inspections of the facility, ensuring all areas and equipment are maintained. Report and coordinate with maintenance for repairs or improvements.

Administrative Duties

Handle financial transactions, including membership payments and cash reconciliation. Assist with payroll input, staff scheduling, and financial reporting. Maintain accurate records relating to staff, members, and operations. Support stock control, ordering, and inventory management. Provide strong administrative support for both fitness and finance functions, ensuring accurate reporting and compliance.

Health & Safety

Ensure compliance with all health & safety legislation and safeguarding requirements. Conduct safety checks, drills, and training sessions for staff. Maintain first aid readiness and emergency protocols.

Person Specification | Essential Skills & Experience

Previous experience in a senior supervisory or management role within a health club, sports club, or leisure environment. Strong HR knowledge, including recruitment, training, and performance management. Proven sales and customer service experience, with ability to achieve targets. Excellent leadership and people management skills. Strong administrative skills with proven ability to support fitness and finance operations. Competence in Microsoft Office and club management systems. Knowledge of health & safety practices in a leisure/fitness environment. Ability to work flexibly, including evenings and weekends.

Desirable Skills & Experience

First Aid at Work certificate. Financial or budget management experience.

Working Conditions

Flexible working hours, including evenings, weekends, and public holidays as required. Ability to stand, walk, and carry out practical tasks during shifts.

What We Offer

Competitive salary (dependent on experience). Staff benefits including use of club facilities, employee discounts, and training opportunities. A supportive team environment in a long-established community sports club.
Job Type: Full-time

Pay: 24,420.00-30,000.00 per year

Benefits:

Discounted or free food Employee discount Free fitness classes Free parking Gym membership On-site gym On-site parking
Ability to commute/relocate:

East Grinstead RH19 4JU: reliably commute or plan to relocate before starting work (preferred)
Experience:

Management: 2 years (preferred) HR: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person