Job Description

PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications, and employee benefits technology


We are seeking an experienced Senior Employee Benefit Coordinator, to work on a Hybrid basis, reporting into any of the following offices, Croydon, as an ideal, however will consider, Manchester, Birmingham, Glasgow.

What you'll be doing

Own the day-to-day support and delivery for an allocated client portfolio, including renewals administration and general servicing. Support Consultants with scheme renewals and rate reviews, following internal processes and SLAs. Build strong relationships with clients and providers through detailed scheme knowledge and clear written and verbal communication. Provide proactive support across ongoing client services and project-based work. Assist advisers and the client-facing team with meeting/report preparation, obtaining and checking quotes, and administering new business in line with compliance requirements. Manage workflow to agreed internal service levels and processes; prioritise effectively across multiple deadlines. Handle ad hoc client queries, resolving or escalating as appropriate. Produce work to a consistently high standard of quality and accuracy. Manage claims where appropriate. Maintain accurate records across internal systems and databases in line with compliance requirements. Prepare employer/employee communication materials. Be a positive advocate for internal best practice and continuous improvement. Mentor and train less experienced colleagues; share knowledge and cascade useful updates to the wider team. Perform quality checks on colleagues' work to ensure accuracy. Continue to develop knowledge of wider employee benefits products and the market through internal/external training and, where agreed, qualifications.

What we're looking for

Proven background in Group Risk within Employee Benefits. Strong understanding of renewals processes, rate reviews and provider engagement. Excellent organisational skills with experience managing workflows to SLAs. Confident communicator with strong relationship-building skills across clients and providers. High attention to detail, data accuracy and compliance discipline; proficient with internal systems and Microsoft Office. Collaborative team player who role models best practice, mentors others and drives continuous improvement. Commitment to continuous learning and professional development.

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.


We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.


We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.