Job Description

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.
Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.


The Project: The Senior Engagement Manager will support the function of Town Planning and Consenting in delivering stakeholder and community engagement for nationally significant infrastructure projects progressing through the Development Consent Order (DCO) process under the Planning Act 2008.


The role holder should be familiar with the two principal consenting regimes relevant to Heathrow's capital investment programmes; the Town and Country Planning Act (TCPA) and the Development Consent Order (DCO) regimes.
This role is critical to building trusted relationships with communities, statutory consultees, local authorities, landowners, and other key stakeholders. You will ensure engagement is inclusive, transparent, and compliant with statutory requirements, while enabling meaningful input into project development.
The role holder is expected to be a present and visible figure at the Compass Centre at Heathrow Airport.
Our values shape the way we consult, and define the people we want to join us on our journey, they are:

Safety First -
Going home safe and well
Client Focus -
Deliver on our promise
Integrity -
Always do the right thing
Create Opportunity -
For our people to excel


You'll be responsible for:

Engagement Strategy and Delivery: Develop and implement stakeholder and community engagement plans that meet statutory DCO requirements and best practice. Stakeholder Management: Build and maintain strong relationships with statutory consultees, political representatives, local authorities, landowners, and interest groups, and serve as the primary point of contact for stakeholder queries Collaboration and Coordination: Work closely with consultation, planning, legal, environmental, and design teams to align engagement activities with the overall project programme. Compliance and Reporting: Maintain accurate stakeholder records and feedback logs using engagement management systems, and contribute to the statutory consultation report summarising engagement activity and stakeholder feedback Continuous Improvement: Monitor and evaluate engagement effectiveness, using feedback and lessons learned to improve future activity.

You'll have:

Strong track record in stakeholder engagement for large-scale infrastructure, planning, or environmental projects Knowledge of the DCO process and statutory consultation requirements Excellent relationship-building and interpersonal skills Skilled in handling sensitive issues and managing conflict Strong written and verbal communication skills Organised, with the ability to work under pressure and meet deadlines Background in infrastructure planning, aviation, communications or public affairs Knowledge in Airspace Change Process Experience using stakeholder management or consultation tracking software Membership of a relevant professional body (e.g., RTPI, CIPR, etc) desirable Understanding of equality, diversity, and inclusion in public engagement

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.



#LI-On-site