Job Description

Job Summary

Position: Senior Food and Beverage Supervisor.

Full time (including evenings and weekends)

University grade 4 - FTE 24,717 - 27,181

Reporting to the Catering Manager (CM), you will take a focused role in the Conference and Events Division (C+E). You will work with the CM, C+E staff and other stakeholders to coordinate the delivery of exceptional experiences and seamless operations for the conference, events, and hospitality clients of Westminster College.

With a mix of administrative, coordinative, and operative expertise, you will be a vital asset to the entire Hospitality Department You will bring practical knowledge, responding professionally to enquiries and take carriage of events. You lead by example, apply initiative, take instructions, and give direction, where required.

You will have a flexible approach to working hours and be prepared to offer reasonable out of hours support for the Colleges conferences and events.

You will respect the Christian ethos of the College and particular sensitivities relative to the College's role as a Resource Centre for Learning (RCL) within the United Reformed Church.

General responsibilities

Work in a pro-active manner, organising your time and work without continuous supervision.

Have pride in your work, with professionalism and striving for service excellence.

Respect the privacy of guests and ensure confidentiality of sensitive matters.

Work in a safe and conscientious manner, observing health and safety requirements, including those relating to COSHH, manual handling, working at height and fire regulations.

Particular responsibilities

Work proactively with the CM and C+E team members to ensure the seamless planning, delivery, and closeout of client experience C+E events.

Promptly respond to enquiries on events across email, software, telephone, and face to face, taking bookings for events, meeting rooms and liaise with the college staff to ensure the smooth management such bookings.

Facilitate the setting up, running, supervision and pack down of conferences, meetings, and other C+E functions that you will be accountable for.

Meet and greet clients as they arrive, coordinate event staff and stakeholders on the day of event.

Ensure a high standard of presentation and delivery across all conferences, meetings, and other events.

Conduct appropriate pre-event, event-handover, and event-debrief discussions.

Provide general administration in collaboration with the C+E members.

Be a personal licence holder for the College, if required.

Carry out dining hall services as reasonably necessary to cover staff absence and provide support at peak times and for events.

Ensure compliance with regulations and best practice relevant to the role as defined including food hygiene, alcohol licensing, health& safety, and fire regulations.

Seek to identify and implement efficient ways of working and cost savings.

Provide general assistance to the CM and carry out other tasks, commensurate with the position, as may be specifically delegated from time to time.

Expected Standards

Communication:

Promote a culture of open and effective communication to enable constructive relationships with colleagues and internal and external contacts.

Equality & Diversity:

Actively foster an environment which nurtures equality and cherishes diversity.

Health Safety & Security:

Promote, monitor and maintain best practice in health, safety and security.

Customer Service:

Work collaboratively to develop a customer service culture which fosters continuous improvement.

Personal and People Development:

Take responsibility for own personal development and support the development of others to enhance their skills and knowledge.

Person Specification

1. Education and Training

GCSE's or equivalent in English and maths

Food hygiene level 2 minimum

Excellent written and spoken English

NVQ or equivalent level 3 in Hospitality industry

2. Relevant Experience

Minimum of 3 years of recent and relevant hospitality industry experience, especially in Conference/Private Dining/Wedding required.

Experience in Cambridge College/University not essential.

Experience of working collaboratively and independently.

Experience of not-for-profit organisation or similar environment (College).

3. Special Knowledge and Skills

Respect for the Christian ethos of the College

Experienced in providing excellent customer service standards.

Familiarisation with the Microsoft Outlook, Word, and other such systems

Respect for all College visitors (including customers, volunteers and URC colleagues or members)

Ability to work with a computerised booking system.

Ability to lead and manage event teams.

Ability to confidentially plan and run various events including weddings, conferences, and formal dinners.

Banqueting and fine dining experience

Experience with Kinetics software

Personal license holder

Application Form / Interview

4. Special Qualities and Aptitudes

Helpful, positive and friendly, with a 'can do' attitude.

Professional communication and organisation skills

Pro-active, able to take initiative.

Prepared to train and develop.

Discreet and sympathetic

Able to take on specific responsibilities

Ability to supervise and motivate people

Application Form / Interview /

5. Any other requirements

A willingness to work flexibly across the year as the seasonality impacts C+E scheduling.

Full-time, Permanent

Pay: 24,717.00-27,181.00 per year

Benefits:

Company pension Discounted or free food Life insurance On-site parking Sick pay
Work Location: In person

Job Type: Full-time

Pay: 24,717.00-27,181.00 per year

Benefits:

Company pension Discounted or free food Life insurance On-site parking Sick pay
Experience:

Hospitality: 3 years (required) Customer service: 3 years (required) Supervising: 1 year (required)
Work Location: In person