Job Description

Are you a confident, proactive individual who thrives in a leadership role while remaining hands-on in daily operations?
Do you have a passion for hospitality, a meticulous eye for detail, and a flair for creating unforgettable guest experiences?

At

Ragdale Hall Spa

, we're looking for a dedicated

Senior Food & Beverages Supervisor

to take a leading role in the smooth running of our Dining Room and associated food and drink services. This is a fantastic opportunity to join a passionate team in a five-star environment, where excellence is not just expected - it's celebrated.

As a Senior Supervisor, you'll be a visible and active presence on the floor, setting the tone for exceptional service and supporting your team by leading by example. You'll play a key role in training, development, and performance management, ensuring every guest enjoys a seamless, high-quality experience.

Main Duties:

(Full Training Provided)
Lead by example in all areas of food and drink preparation and service, maintaining the highest standards of operation. Support and develop the senior team, creating a strong network of leadership and guidance. Take ownership of team training and development, including structured feedback, coaching, and appraisals. Oversee trial shifts, assess performance, and ensure suitability for roles. Monitor market trends and implement innovative ideas to enhance service. Maintain full knowledge of menus, allergens, EPOS systems, day guest packages, and special requests. Conduct daily handovers and communicate effectively with senior management. Manage staff absence records, conduct Back to Work Interviews, and arrange cover to minimise shortages. Promote upselling and team engagement in sales incentives. Order and manage stock efficiently in line with company policy. Handle guest enquiries and complaints professionally, resolving issues promptly and positively. Ensure all Health & Safety, hygiene, and diligence training is completed and recorded accurately. Conduct regular safety checks, report hazards, and follow correct procedures for cleanliness and recycling. Lead the department in the absence of the Dining Room Manager or Assistant Managers. Use iPads and EPOS systems to manage sensitive information and departmental records. Host regular team meetings and reviews, fostering a culture of growth and accountability.

Qualifications & Skills Required:

Proven experience in supervising a team within a hospitality setting, with a hands-on leadership style. Strong knowledge of food and beverage operations, including menus, allergens, and service standards. Excellent communication and interpersonal skills, with a proactive and solution-focused mindset. Ability to coach and inspire others, recognising faults and providing corrective feedback. Calm and composed under pressure, with a meticulous attention to detail. Confident in using technology, including EPOS systems and digital training records. A genuine enthusiasm for delivering exceptional guest service and creating memorable experiences.

Hours of Work:

39 hours per week, worked across 5 days. Worked on a rota to include some weekends.

Salary:

13.73 per hour

Work Perks:

Opportunities to earn gratuities of up to 1,400 per annum on top of your basic salary. Exciting career development opportunities - we're committed to helping you grow and progress within the company.*
Complimentary meals - enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.*
Free on-site parking. Staff accommodation may be available in Melton Mowbray. Free transport from Melton Mowbray and Asfordby. Exclusive access to fantastic facilities - take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.*
Generous discounts across all retail areas and food & drink outlets 50% off most beauty treatments - indulge in our beauty services at a reduced price.*
Discounted stays and day packages - exclusive offers for you, your friends, and family.*
Employee referral scheme - earn bonuses for recommending friends to join our team.*
Long service rewards - celebrate your milestones with loyalty bonuses and special events.*
Recognition and rewards - receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.*
Employee Wellbeing Programme provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive. A fun, friendly, and welcoming workplace - enjoy being part of a supportive team that values each individual.*






At

Ragdale Hall Spa

, we're proud to offer more than just a job - we offer a place where your leadership can truly shine. You'll be part of a supportive team that values professionalism, creativity, and care in everything we do. If you're ready to take the next step in your hospitality career and make a meaningful impact in a five-star environment, we'd love to hear from you.

Apply today and bring your passion for service to life at

Ragdale Hall Spa.

Vacancy ID : 012384