Job Description

Senior Front of House

Optimal Dental Health, Marylebone, London

Private Holistic Dental Practice | Full-time | from 33,000 per year starting salary based on experience

Lead with Care in a Practice Where Dentistry Meets Wellness

At Optimal Dental Health, we believe a beautiful smile begins with genuine care, for our patients and for our team. Just moments from Baker Street station, our calm, modern private practice blends wellness, professionalism, and innovation.

We're now looking for a confident, experienced and proactive

Senior Front of House Lead

to take charge of our reception team. This is a key leadership position for someone who thrives on structure, teamwork, and delivering an exceptional patient experience, every time.

The Role

You'll lead and manage all front-of-house operations, ensuring smooth day-to-day running and inspiring our team to deliver five-star service. You'll also work closely with our Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and uphold our reputation for care. This is not just a reception role it's a chance to lead, coach and improve performance across front-of-house.

Key Responsibilities

Deliver a warm, professional welcome to all patients, in person, on the phone, and via email. Lead, support, and train the reception team to maintain high standards in communication and service. Coordinate diaries with the Practice Manager, clinicians and TCO to ensure smooth patient flow. Manage new patient enquiries, logging, tracking and converting leads with the TCO. Monitor performance KPIs, including conversion rates, reviews collected, and debt collection. Oversee incoming referrals and manage the patient onboarding journey. Ensure consistent and timely responses to all emails, voicemails and messages. Maintain the patient lead tracker and actively follow up to ensure bookings are completed. Collaborate with the Marketing and TCO team to encourage Google reviews and testimonials. Accurately process payments, deposits, and invoices, and manage the debtors list. Keep patient records accurate and up to date via Dentally (or similar PMS). Uphold practice protocols and compliance, and reflect our holistic values in every interaction.

What a Typical Day Looks Like

You'll start by reviewing the day's diary and preparing for the morning huddle. Throughout the day, you'll welcome patients, support your team, manage referrals and enquiries, follow up payments, and communicate clearly with clinicians, the treatment coordinator and the Practice Manager, always staying calm, professional, and focused on a smooth flow for everyone.

Working Hours

Full-time, 42.5 hours/week (excluding one-hour lunch break). Monday to Friday, with a weekly rota including:

Monday or Thursday (alternating): 08:00 - 18:30 Alternate day: 08:00 - 17:30 Tuesday to Wednesday: 08:00 - 17:30 Friday: 08:00 - 16:30
We are open to a four-day working week (with Fridays off) for the right candidate, with a pro-rata adjustment to the salary.

What We're Looking For

Essential:

Minimum 3 years' experience in private dental reception. Strong leadership skills -- able to coach, motivate and guide a small team. Strong patient management skills - able to guide and support patients with their care Confident with dental software (Dentally preferred). Excellent knowledge of private dentistry and treatment processes. Calm, polished, and organised -- especially under pressure.

Desirable:

Financial admin experience (debtors, deposits, invoicing). Experience in a wellness-focused or holistic practice. Familiarity with Google/Office software and digital tools.

Why You'll Love Working With Us

Your birthday off -- to celebrate your day, your way. In-house training from award-winning clinicians. External CPD opportunities fully supported by the practice. A calm, wellness-focused workplace in Marylebone with great transport links. A supportive, values-led team culture:

Positive. Curious. Respectful. Community-driven. WOW Creators.

How to Apply

Please send your CV and a short cover note with the subject:

Senior Front of House Lead

Compulsory Task:

Include a paragraph (100-150 words) answering the question:

"What does an exceptional patient experience mean to you, and how would you ensure every day at the front desk runs smoothly from morning huddle to the final patient?"

We'd love to hear your insight, professionalism, and personality.

Job Types: Full-time, Part-time, Permanent

Pay: From 33,000.00 per year

Expected hours: No more than 42.5 per week

Ability to commute/relocate:

London NW1: reliably commute or plan to relocate before starting work (required)
Experience:

Dental receptionist: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Lead Front of House