Job Description

The position is for a Band 4 Senior Support Worker within the Bexley ICMP CTA Team , part of the Community Mental Health Directorate .



The Support Worker is a key member of the Care Team Approach (CTA), working under the supervision of a nurse or social worker. The role is designed to enhance client engagement and deliver targeted interventions, contributing to caseload reduction and addressing workforce challenges. The CTA model is maintained despite changes in the psychosis pathway, and the post is critical to managing complex clients, especially in the absence of other team members.

Client Engagement :

Work directly with clients who are difficult to engage or frequently admitted to services, providing assertive outreach and support.

Team Collaboration :

Operate as part of a multidisciplinary team including a nurse, social worker, and other support workers.

Intervention Delivery :

Implement targeted interventions under supervision to support recovery and reduce service dependency.

Caseload Support :

Assist in managing complex caseloads, particularly during staff shortages or absences.

Autonomous Working :

Carry out responsibilities independently, requiring experience in mental health and psychosis care.



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:



We're Kind

We're Fair

We Listen

We Care



Main Responsibilities

Support the CTA Model :

Maintain the integrity of the Care Team Approach by contributing to its collaborative and client-centered framework.

Risk Reduction :

Help reduce risks associated with clients who do not engage with services, supporting the Trust's commitment to safe and effective care.

Continuity of Care :

Ensure continuity in service delivery during staff absences, such as the current long-term sick leave of the team nurse.

Service Improvement :

Contribute to the improvement of the psychosis pathway, which is under national review due to serious incidents.

Budget Awareness :

Operate within the financial constraints of the service, acknowledging that the post is recurrently funded and contributes to the overall run rate.