Job Description

GET INVOLVED - WORK FOR US - BE DRIVEN BY THE GOOD WE DO

Do you want to make a genuine difference to society and for those in need?

Are you looking for your next exciting challenge?

Do you want to work for an organisation that cares about you, values you and looks forward to what we can do together?

Then come and join the team at YMCA Cheltenham, as a Senior Support Worker.

We are looking to recruit a Senior Support Worker, working in the Cheltenham and Gloucester Pathway.

We are looking for someone with previous experience of working in temporary accommodation, who understand homelessness and supporting people with high support/complex needs. The role of Senior Support Worker requires someone with previous experience of managing and leading a team and who is emotionally resilient to be able to help improve the lives of others.

In return, you will receive training and professional development opportunities, a generous pension, life assurance, excellent additional benefits and be part of the YMCA Cheltenham family - including free gym membership and being invited to our fun and annual events for you, your colleagues and even your family members.

The role is 37.5 hours a week, working Monday to Friday. As part of this role, you will be required to be part of an on-call team. YMCA Cheltenham are happy to discuss flexible working: such as part time or look at job sharing for the successful candidate.

Salary is up to 31,100 per annum, dependent on relevant skills, experience, and a Level 3 qualification in a relevant field or Line Management.

ABOUT YOU

We are inviting applications for a Senior Support Worker working in the Cheltenham and Gloucester Pathway.

To be successful in this role, you should have recent experience in providing line management, preferably within the supported housing sector. You will have experience in recruiting staff, providing 121s, induction, probations and appraisals, and have the ability to motivate people, be organised, able to meet deadlines, be able to communicate effectively, be tactful and diplomatic, be attentive to detail, have good problem-solving skills, and possess excellent interpersonal skills.

ABOUT US

YMCA Cheltenham, founded in 1855, is a registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works sports facilities, affordable housing and other charitable activities.

Organisational Values

YMCA Cheltenham is an organisation founded on Christian values and, as such, employees may encounter behaviours, artefacts, or other elements particular to or representative of the Christian faith in their workplace.

As an organisation founded on the Christian Faith, YMCA Cheltenham draws its Values from the Bible, principally as described in Micah 6:8. Our Values are therefore expressed as follows:

OUR VALUES

YMCA Cheltenham will

OPERATE

with Equity, Integrity, Openness and Honesty.

YMCA Cheltenham will

ENGAGE

with Empathy, Kindness, Generosity and Grace.

YMCA Cheltenham will

BE

Thoughtful, Discrete, Ethical and Respectful to all.

Employees are not required to adhere to the Christian faith, nor any faith, and no such consideration is made by the organisation in employment choices nor in delivering its services - however, we do expect all employees to demonstrate the list of Values shown while in the workplace.

ABOUT THE ROLE

The Senior Support Worker will line manage a team of Housing Support Workers, to support the most vulnerable and excluded in society, to move from a place of personal risk and vulnerability to a place of personal resilience and independence.

The Senior Support Worker will report to the Senior Manager for the PATHWAY HOME Cheltenham and Gloucester in supporting residents on their journey through their first stage of supported living to move on accommodation, which will be different for each resident.

The Senior Support Worker will:

Line manage a team of support workers including providing 121s, probations and appraisals.

Supervise and guide staff in the provision of support, in a number of sites, in the PATHWAY HOME in Cheltenham and Gloucester.

Be able to provide cover for the Senior Manager for the PATHWAY HOME in Cheltenham and Gloucester, in times of absence, to ensure that stakeholders, partners and commissioners are able to be informed of service outcomes as necessary.

Be able to provide information and operational insight to the Head of Housing Policy and Performance, other member of the Senior Leadership Team or the CEO, if required, to ensure they are kept informed with service outcomes.

Provide cover for support workers in times of absence, to ensure service provision is maintained.

Provide supervisory functions for a team of support workers, in relation to all HR matters and requirements of the organisation.

Be able to assist the Senior Manager in delivering Temporary Accommodation and Accommodation based support contracts. This will involve supporting key-workers to deliver evidenced based support through take up of work/volunteering/ engagement with agencies/attending activities. Delivery to be recorded via Outcome Stars, INFORM, and Casework records.

Be able to assist the Senior Manager, to provide accurate information in relation to contractual delivery via collation of data, overseeing and contributing to written reports

ABOUT WHAT WE OFFER

28 days annual leave, inclusive of bank holidays, for full time employees (pro-rated for part time employees), which goes up after two years length of service, up to a maximum of a further 5 days annual leave.

Two additional well-being days, for full time employees (pro-rated for part time employees).

Colleague discount and rewards from hundreds of leading on-line and high street retailers.

Cycle to work scheme.

Generous contributory pension scheme.

Company sick pay.

Life Assurance of two times your salary, for peace of mind for your loved ones.

Free Health club cash plan, which offers money off glasses, dentistry and provides GP and consultant support. This also provides independent personal, workplace and financial advice.

Be surrounded and inspired by our team of passionate, dedicated people.

Free use of the organisation's sports facilities.

Occupational Health, to ensure health conditions are managed appropriately and reasonable adjustments are put in place.

Comprehensive training programme for staff across the organisation to help develop each and every member of the team.

Opportunities for employees to achieve relevant qualifications.

Social events for employees and their family throughout the year.

We are committed to creating a dynamic and diverse workforce and welcome applications from all suitably qualified candidates regardless of their age, gender, disability, race or ethnicity, sexual orientation or faith. We have procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

YMCA Cheltenham is committed to following safer recruitment guidelines. In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be able to demonstrate they have evidence to be eligible to live and work in the UK. Successful candidates will need to provide two satisfactory references, undergo a DBS check and demonstrate full employment history.

YMCA Cheltenham is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all our staff and volunteers to share this commitment.

Job Types: Full-time, Permanent

Pay: Up to 31,100.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Gym membership Life insurance On-site parking Private dental insurance Sick pay
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Application deadline: 03/06/2025
Reference ID: Senior Support Worker - PATHWAY HOME