Job Description

Senior Infrastructure Operations Engineer - Technology CSC - Counter Terrorism Policing HQ

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Vacancy Reference Number
19347


Number of Vacancies
2
(B) OCU
CTPHQ Counter Terrorism Policing Headquarters
Location
East Birmingham
Band
Band N
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

Job Title:

Senior Infrastructure Operations Engineer - Technology CSC - Counter Terrorism Policing HQ

Salary:

The starting salary is 53,459, which includes allowances totalling 2,928.


The salary is broken down as 50,531 basic salary, which will increase annually until you reach the top of the scale 55,103. Plus, a location allowance of 1,928 and a non-pensionable allowance of 1,000.

Location

:

East Birmingham

Job Summary

Counter Terrorism Policing (CTP) relies on a wide range of technologies. As a Senior Infrastructure Operations Engineer, you will support the Infrastructure services that underpin CTP operations to keep the country safe.

This role is aligned to the

Senior Infrastructure Operations Engineer

role set out within the Digital and Data Profession Capability Framework (DDAT).


You will join a team of Infrastructure Operations Engineers, located east of Birmingham, with easy access to the M6 and M42. This is a fantastic opportunity to assist in working within a world class Platform Services Team, providing technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a 4-day working week. You'll also join an on-call rota, providing critical support, 24/7/365.


At this role level, you will:

Work with a ticketing system to action service requests, incidents, and changes to the infrastructure platforms. Adhere to best practices for infrastructure technologies. Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority.

You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your success.


The ideal candidate will have:

A background in platform infrastructure support or cloud platforms.

The Senior Infrastructure Operations Engineer will be part of an Agile service delivery team.


The Platform Services team is a key component of Counter Terrorism Police's IT strategy which operational activities depend on.

Key Tasks

As a Senior Infrastructure Operations Engineer, you will:

Manage the operation of the Infrastructure Platforms Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities. Ensure personal workload is effectively managed, prioritised and issues are escalated to line management, as necessary. Ensure adherence to required polices, standards, controls, and best practice. Create and utilise technical documentation to ensure all services are maintained and knowledge is shared. Proactively monitor infrastructure environments to help prevent issues arising Help drive continuous improvement across platforms to ensure security and reliability Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance Deputise for Lead Infrastructure Operations Engineers as required.

Key Skills

Availability and capacity management

Monitor service components to ensure they meet business needs and performance targets.

Information Security

Understand Information Security. Implement solutions and services with agreed security controls embedded.

Modern standards approach

Implement the agreed standards and practices.

Service Support

Demonstrate an understanding of service support.

Systems Design

Use the appropriate design standards, methods and tools and ensure they are applied effectively.

Systems Integration

Implement established standards and procedures across a service product life cycle.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.


This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance.


As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism".


Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'.


Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 3rd July 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2 weeks after the closing date.


Following application review, successful candidates will be invited to interview. Interview dates will commence 4 weeks after hiring manager review.

www.metpolicecareers.co.uk

Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training

Experience

The role requires existing experience as an infrastructure engineer in a technically diverse environment. The role holder should demonstrate:

Experience across technical disciplines and a desire to continue to learn and develop Good verbal and written communication skills with the ability to simply communicate verbally or in writing to both technical and non-technical audiences Ability to prioritise, execute tasks and achieve results in a busy service operations environment Full UK driving license required with no more than 3 points.

Desirables

Experience of Microsoft technologies including Active Directory, DHCP, DNS, SCCM Experience of container orchestration technologies such as Kubernetes and Docker Experience of Windows Server, Linux and Desktop operating systems Experience of Broadcom's VMware vSphere suite of products Experience of Server and infrastructure monitoring and automation tools Experience of network and communication technologies including routing, switching, VOIP and/or video conferencing (Cisco preferred) Experience of routing protocols Experience of security and/or firewall devices Experience of infrastructure design and documentation Experience of load balancer technologies Experience of converged infrastructure and virtualisation Experience of back end design and documentation Experience of security hardening and best practice Experience of PKI / certificates and encryption technologies Experience of backup technologies, failover testing, resilience methodology Experience of working within an ITIL service environment working to defined metrics and SLAs Experience with network and security devices Operational knowledge and experience of working with service desk call management systems Preferred ITIL V4 Foundation certified Formal certifications with any infrastructure providers Knowledge of NCSC/NIST ICT (Information and Communications Technology) security best practices Understanding of automation and scripting in a relevant language

Additional Information
CTP Competency and Values Framework (1) (1).pdf - 3929KB Opens in a new window

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.