Job Description

Training Officer - Band I - Technology CSC - Counter Terrorism Policing HQ

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Vacancy Reference Number
19479


Number of Vacancies
1
(B) OCU
CTPHQ Counter Terrorism Policing Headquarters
Location
Birmingham
Band
Band I
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

Job Title:

Training Officer - Band I - Technology CSC - Counter Terrorism Policing HQ

Salary:

The starting salary is 45,131, which includes allowances totalling 2,928.


The salary is broken down as 42,203 basic salary, which will increase annually until you reach the top of the scale 47,668. Plus, a location allowance of 1,928 and a non-pensionable allowance of 1,000.

Location

:

Birmingham



We're seeking an IT professional with training expertise to join the Technology Pillar at Counter Terrorism Policing Headquarters. You'll be responsible for creating and delivering bespoke training programmes for over 100 staff members working in the Customer Service Centre (CSC), as well as providing flexible, cross-functional support to ensure staff can confidently use key systems, tools, and platforms. This will be achieved both independently and in collaboration with technical subject matter experts.

Key responsibilities:

Collaborate with stakeholders (Technology Pillar Support Teams, CSC, project, testers, developers, business, national/regional training function) to understand their technical training requirements and the technology to be implemented. Assist with the development of technical and non-technical learning strategies for projects outlining plans, resources, deliverables, assumptions and risks. Assist the CSC Training Manager and CSC Senior Training Officer in conducting technical training needs analyses, skills gap analyses, and produce training delivery strategy, training evaluations documentation and lessons learned conclusions. Adhere to the Technology Pillar Training Team's strategy and engagement processes. Represent the team at meetings and Working Groups, when required, to report on progress, obtain sign off of documentation and confirm decisions and deliverables. Provide updates to the CSC Training Manager and CSC Senior Training Officer on progress, risks, issues and successes. Design and develop bespoke training courses (to national CTP standards), including lesson plans, exercise workbooks, PowerPoint presentations, support guides etc. (independently and/or in collaboration with subject matter experts). Schedule and deliver training, where required, to agreed technical support staff/end user groups using classroom, one-to-one, coaching, remote training etc. in accordance with approved training approach. Responsible for the programme supervision, discipline and welfare of students whilst they are on the course and to provide the necessary support and encouragement required for them and their mentors in the workplace. Shared responsibility with other training team colleagues to keep Technology Pillar training records and skills matrix up to date and identify and submit bi-annual and ad-hoc external training requirements for the department. Any other activities that contribute to the successful delivery of technical training in the CTPHQ Technology Pillar.

Benefits:

You'll also enjoy the kind of great benefits that you'd expect from one of London's largest employers. These include annual leave, civil service pension arrangements, interest free season ticket loans, membership of Met sports and social clubs, flexible working conditions and many more.

Met baby:

Met baby is a service dedicated to supporting expectant parents and their line managers within the police force. It provides HR support for risk assessments, time off for appointments, pregnancy related sickness, and finally, a return to work plan. It is available for those that are pregnant, adopting and opting for shared parental leave.

Pension:

When you start as a member of police staff, you'll have a choice of joining one of the civil service pension schemes:


The Alpha pension scheme is a CARE (career average revalued earnings) pension scheme which offers a guaranteed pension with an optional lump sum, based on the earnings you receive during your career. The Met and you will contribute, and you will receive tax relief on the contributions you make.


The Partnership pension scheme. The value of the pension pot when you retire will depend on the contributions paid in and the returns on your investments. You can use the resulting pot to fund your retirement. The Met will make contributions on your behalf, and you will receive tax relief on any contributions you make.


If you already have a pension, it may be possible to transfer it into the civil service pension arrangements.

Job Summary

The Training Officer role will report to and work closely with the Counter Terrorism Policing Headquarters (CTPHQ) Technology Pillar Customer Service Centre (CSC) Training Manager (Band M) and Senior Training Officer (Band I). The primary focus of this role will be to plan, design prepare, facilitate, coordinate and deliver a range of comprehensive learning and development technical and service support programmes specific to 100+ staff in the CSC (whether that be independently and/or in collaboration with technical subject matter experts or external training providers).


This role is also required to provide interoperable support (when required) to colleagues in the CTPHQ Technology Pillar Training Team focusing on detailed end user ICT training packages.


This role is not responsible for the line management of any staff.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.


This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV)] clearance.


As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism".


Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'.


Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 5th August 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 2 weeks after closing date.


Following application review, successful candidates will be invited to interview.

www.metpolicecareers.co.uk

Essential For The Role

Key Skills

The post holder must have:

Ability to deliver training courses/programmes Excellent effective written and verbal communication/presentation skills. Able to work with and motivate others and build positive relationships with stakeholders. Process driven individual with experience of producing process flows and instructional guidance documentation. Evidence of attending and contributing at local, regional or national meetings / working groups. Experience of Microsoft Office 365. Ability to interpret complex technical documentation into training programmes. Strong IT skills and a passion for learning complex modern technology to further their role Strong organisational and multi-tasking skills with meticulous attention to detail. Effective time management skills, able to work under pressure to tight deadlines. A strong team player with the ability to work under own initiative.

Experience

Recent experience of delivering technical and non-technical training courses/programmes including development of associated training materials. Experience of working on multiple priorities simultaneously. Delivering blended and inclusive learning to various end-user groups. Process driven individual with experience of producing process flows and instructional guidance documentation. Evidence of attending and contributing at local, regional or national meetings / working groups.

Desirables

Holds a current, valid, nationally recognised teaching or training qualification (e.g. Level 4 Certificate in Education and Training, Level 5 Diploma in Education and Training). Hold an ITIL Foundation Qualification Experience of Agile and DevSecOps ways of working. Extensive experience of Microsoft Office 365. CTP background.




Reports To
Customer Service Centre (CSC) Training Manager (Band M)
Additional Information
CVF Staff Final v2 NEW PLEASE USE.pdf - 807KB Opens in a new window

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.