Job Description

Applications Operations Engineer - Technology CSC - Counter Terrorism Policing HQ

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Vacancy Reference Number
19432


Number of Vacancies
1
(B) OCU
CTPHQ Counter Terrorism Policing Headquarters
Location
Birmingham
Band
Band I
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

Job Title:

Applications Operations Engineer - Technology CSC - Counter Terrorism Policing HQ

Salary:

The starting salary is 45,131, which includes allowances totalling 2,928.


The salary is broken down as 42,203 basic salary, which will increase annually until you reach the top of the scale 47,668. Plus, a location allowance of 1,928 and a non-pensionable allowance of 1,000.

Location

:

Birmingham (Close to NEC / Birmingham Airport)

Job Summary

As an Application Operations Engineer, you'll support business-critical systems that are vital to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre (CSC) provide IT support to the Counter Terrorism Policing network. With the growing threat to National Security, we need to add to our dedicated teams. It's your chance to play your part in supporting UK policing.


This role is aligned to the

Application Operations Engineer

role set out within the Digital and Data Profession Capability Framework (DDAT).


Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-Day, you'll assist the Senior Application Operations Engineers and Data Engineers in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You'll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.


We want you to take the initiative when it comes to good working practices and processes. So you'll need experience of applications management and ideally, knowledge of ITIL-environments. With this expertise, you'll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams.


While an understanding of Microsoft development tools is essential (IIS, .NET, MS-SQL, Visual Studio), you should be just as adept with people - and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll make sure you get first-class training and an excellent work/life balance.


Join us, and you'll be part of a team of engineers covering core working hours weekdays from the CSC operations centre and on call (roughly 1 week in 4). The role is office-based with occasional opportunities to work from home.

Key Tasks

The post holder will be required to do the following:

Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases. A point of escalation for all Application related issues within the Applications Team Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis. Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support. Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks. Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve. Strong customer focus - understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.


This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV)] clearance.


As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.


Our Employee Commitments


Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism".


Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'.


Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 16th July 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 to 2 weeks after the closing date.


Following application review, successful candidates will be invited to interview. Interview dates will commence 1 to 2 weeks after hiring manager review.

www.metpolicecareers.co.uk

Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training

Key Skills

The post holder must have:

Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. Ability to understand business logic, technical tools and be an analytic thinker. An understanding of application backup, restores and the Application Disaster Recovery (DR) process.

Experience

Previous experience of Incident and Service Request resolution using Service Management Tools. An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting. Experience in utilising appropriate ITIL based Incident, Problem and Change Management processes and procedures to support and maintain applications.

Desirables

Broad understanding of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting. Previous experience of working in a 2nd Line Application Support role. ITIL v3/4 - Foundation.

Competencies Value Framework

Cluster - Resolute, compassionate and committed

We take ownership - Level 2

Cluster - Inclusive, enabling and visionary leadership

We are collaborative - Level 1 We deliver, support and inspire - Level 1

Cluster - Intelligent, creative and informed policing

We analyse critically - Level 2

Met Values

Professionalism Integrity




Additional Information
CTP Competency and Values Framework (1) (1).pdf - 3929KB Opens in a new window

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.