Location
About the job
Benefits
Things you need to know
Apply and further information
Location
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UKHSA London,
10 South Colonade,
Canary Wharf,
London,
E14 4PU
About the job
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Job summary
This is an exciting opportunity for a research or insight professional looking to develop their career to join the Behavioural Science and Insights Unit (BSIU) within the UKHSA. We are a passionate and supportive team of experts in behavioural and social sciences, applying incisive insight to improve health security outcomes.
We are looking to appoint a Senior Insight Manager skilled in social and market research and who shares our passion to apply that expertise in improving health outcomes for all, with a focus on health equity. We believe building a team that reflects the populations we serve supports greater insight, innovation and excellence, and actively encourage applicants from a range of backgrounds.
The BSIU is at the forefront of understanding attitudes and behaviours relating to public health. We are responsible for generating insight that provides the evidence base for strategic decision making, policy development, communications and service design and delivery for teams across UKHSA and the health system.
Our work has huge variety and scope to make a real difference to the lives of millions of people. Indeed, in 2024, our complex research on antimicrobial resistance was recognised for its potential to help us design interventions to tackle AMR. The project which combined survey work with lab samples, was awarded the Liz Nelson Grand Prix for Social Impact by the Market Research Society.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
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Job description
The role of Senior Insight Manager within the BSIU is to generate and apply high quality social and behavioural insights using market, social and policy research methodologies, and bring to life the experiences and voices of public and stakeholders in compelling ways to ensure health security decision making is informed by high quality evidence on how people think and behave.
As a Senior Insight Manager, you will report to an Insight Lead (Grade 7) within the team and provide day-to-day management of insight work to support delivery of UKHSA's strategic priorities, as set out in UKHSA's 3 Year Strategic Plan. You will work with the Insight Leads and Head of Insight to deliver research projects for the BSIU and stakeholders within UKHSA.
You will synthesise findings from existing research and evidence, as well as commission and deliver new primary research, and use this to provide strategic, evidence-based advice to internal stakeholders on public behaviours and attitudes in relation to health issues across the full range of UKHSA's remit.
No two research projects are the same, and in this role you will be expected to draw on a range of approaches including traditional and innovative qualitative, quantitative and deliberative methods, commissioning research via research agency partners and designing and delivering research via the UKHSA's People's Pulse online community.
As Senior Insight Manager you'll be responsible for:
Supporting Insight Leads and the Head of Insight in collaborating with colleagues across UKHSA to identify, scope and design strategic research projects and engagement activity using a range of market, social and behavioural research methodologies tailored to each brief.
Working closely with social and market research suppliers to deliver primary research projects and programmes of research for the BSIU and internal stakeholders. This will include working with and managing qualitative and quantitative research suppliers with whom we have call-off contracts.
Delivering research in-house, including via our in-house online community Panel. This includes working with an Insight Lead to development the research approach, design research materials, potentially moderate fieldwork, collaborate on analysis and reporting as well as day-to-day running of projects.
Analysing and quality assuring data from multiple sources to draw out timely and actionable insights to inform strategic priorities, decision-making and service improvements.
Developing and delivering appropriate outputs to communicate data, insight and recommendations (e.g., dashboards, reports, presentations, infographics) to meet the needs of stakeholders.
Ensuring that insight projects and information management structures and processes are in place and are regularly reviewed / updated, implementing improvements where needed.
Working with Insight Leads to provide strategic, evidence-based advice to internal stakeholders on public behaviours and attitudes in relation to health issues across the full range of UKHSA's remit.
Championing insight across the organisation, embedding the lived experiences of the public and, in particular, groups within the population who are disproportionately impacted by health security threats, into decision making and service improvements.
Playing an active role within the Insight team and wider BSIU to maximise collaboration and knowledge sharing with colleagues across the organisation.
Identifying, discussing, and owning professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events. Including participation in mandatory training as required, e.g., fire safety, information governance etc.
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Person specification
Essential criteria
You will be assessed on the below 9 essential criteria, which have been selected from the Document.
Experience and understanding of market and social research methodologies, both qualitative and quantitative, gained in a client-side / internal research role or research agency
Experience of project managing market or social research projects from scoping / briefing stage through to delivery of findings
Experience of building strong stakeholder relationships in complex stakeholder environments
Passionate about health security and health equity
Skilled in analysis, data charting and reporting
Excellent presentation and interpersonal skills
Self-motivation, delivery focused
Team player
Curious and energised by problem solving
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Benefits
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Alongside your salary of 44,852, UK Health Security Agency contributes 12,993 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Things you need to know
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Selection process details
This vacancy is using Success Profiles and will assess your Behaviours, Experience, Strengths and Ability
Stage 1: Application & Sift
Success profiles
You will be required to complete an application form. You will be assessed on the listed 9 essential criteria, and this will be in the form of a:
Application form ('Employer/ Activity history' section on the application)
1000- word Statement of Suitability.
This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and Statement of Suitability will be marked together.
Longlisting
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In the event of a large number of applications we will longlist into 3 piles of:
Meets all essential criteria
Meets some essential criteria
Meets no essential criteria
Please note only Piles 1 & 2 will be carried though to Shortlisting.
Shortlisting:
In the event of a large number of applications we will shortlist on:
Experience and understanding of market and social research methodologies, both qualitative and quantitative, gained in a client-side / internal research role or research agency
Experience of project managing market or social research projects from scoping / briefing stage through to delivery of findings
Curious and energised by problem solving
If you are successful at this stage, you will progress to interview & assessment
Please do not exceed 1000-words. We will not consider any words over and above this number.
Unfortunately, late applications will not be considered, and feedback will not be provided at this stage.
Reasonable Adjustments
The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.
You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/
Stage 2: Interview
Success Profiles
You will be invited to a single remote interview.
Behaviours, Experience, Strengths and Ability will be tested at interview.
A 5-10 min Presentation maybe required as part of the interview process.
The Behaviours tested during the interview stage will be: -
Making Effective Decisions
Working Together
Managing a Quality Service
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Eligibility Criteria
External
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Location
This role is being offered as hybrid working based at our Core HQ in London Canary Wharf. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce.
As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month).
Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard
International Police check
If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.
Artificial Intelligence (AI)
Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.
Internal Fraud check
If successful for this role as one aspect of pre-employment screening, applicant's personal details - name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.
Feedback will only be provided if you attend an interview or assessment.###
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.###
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
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The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###
Contact point for applicants
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Job contact :
Name : Chris Williams
Email : chris.williams2@ukhsa.gov.uk
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Recruitment team
Email : chris.williams2@ukhsa.gov.uk
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Further information
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk
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