Job Description

About Numan
Founded in 2018, we've already grown to be a 200+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.
Numan is transforming health: we've built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.

• Learn Fast.

• Own the quality.

• Succeed together.

• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role
We're looking for a Senior IT Engineer to take charge of some of our most important IT initiatives. You'll be the person who can spot a problem, design the fix, and deliver it end-to-end, making sure our systems and tools keep pace with a business that's scaling fast.
You'll be hands-on with the tech, but also a mentor for the team, raising the bar on how we work and helping us embed best practice across IT. Think of it as part engineer, part strategist, part collaborator, and 100% critical to keeping Numan running smoothly.
You'll be:

• Owning IT projects from planning through delivery, aligned with business goals.
• Making smart calls on resource allocation and priorities to hit deadlines.
• Embedding ITIL best practice and aligning to NIST CSF where it adds value.
• Tracking project progress, spotting risks early, and keeping delivery on track.
• Keeping stakeholders in the loop with clear, proactive comms.
• Managing our fleet of remote IT assets with MDM, ensuring devices are secure and accounted for.
• Setting up and maintaining role-based access control via our SSO.
• Partnering with other leads and teams to make sure IT and the wider business are always in sync

We're looking for someone who has:

• Solid experience in IT, systems administration, or a similar hands-on role.
• Experience mentoring or managing others - and a collaborative style.
• Hands-on experience with Google Workspace.
• A knack for troubleshooting and problem-solving - and helping others do the same.
• A structured, detail-driven approach, with the ability to juggle multiple priorities.
• Strong communication skills and the confidence to work with people across the business.
• Knowledge of networking, security best practice, and cloud tech.
• Experience with ITSM tools (Freshservice, Jira Service Desk), identity/SSO solutions (OneLogin), and MDM (e.g., Kandji).
• Familiarity with ITIL principles and how to apply them.

It's a bonus if you have:

• Scripting or automation experience (PowerShell, Python, Bash).
• Familiarity with both macOS and Windows device management.
• IT certifications (CompTIA A+, ITIL, or similar).

Our benefits include...
? - Share options.
? - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
? - Health insurance with .
? - Enhanced maternity and parental leave.
? - Nursery benefit provided by .
? - Employee assistance programme (access to therapy, financial planning and discounts).
?? - Generous pension (includes both employee and employer contributions).
? - Flexible working options, including a dog-friendly office in Farringdon.
? - Personal training and development budget via Learnerbly.
? - Wellhub membership, giving you access to over 2,000 locations in the UK.
?? - Free office snacks including breakfast items, soft drinks, tea and coffee.
? - Cycle to work scheme.
? - Season ticket loan.
% - Discount on Numan products for your friends and family.
? - Paid volunteering days.
? - An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Skills Required