Job Description

Senior IT Support Technician
38-40,000 per annum + permanent benefits
5x a week on-site (Vauxhall, London)
We're looking for a Senior IT Support Technician to join our growing IT team. In this role, you'll take ownership of complex IT issues, oversee day-to-day support operations, and help shape the future of our IT infrastructure. You'll also play a vital role in mentoring junior staff, ensuring best practices are followed, and driving continuous improvements across our systems and services.
Key Responsibilities

• Provide advanced technical support for IT infrastructure, applications, and systems.

• Oversee IT helpdesk operations to ensure efficient service delivery.

• Design, implement, and maintain IT systems including servers, networks, and cloud solutions.

• Monitor system performance, proactively identifying and resolving issues.

• Implement IT best practices, policies, and procedures.

• Collaborate with external vendors on hardware, software, and cloud services.

• Deliver training sessions and user support on IT tools and best practices.

• Manage IT asset inventory and software licensing compliance.

• Mentor and support junior IT staff, sharing knowledge and expertise.

• Document procedures and maintain a knowledge base for the IT team.

About You

• We're seeking someone with a strong technical background who thrives in problem-solving and enjoys working in a collaborative team environment.

Essential Skills & Experience

• Degree in Information Technology, Computer Science, or equivalent experience.

• 5+ years in IT support with senior-level responsibilities.

• Strong knowledge of Microsoft Windows Server, Active Directory, and Azure.

• Hands-on experience with Microsoft 365, Intune, and related cloud services.

• Solid networking and hardware troubleshooting skills.

• Excellent communication and problem-solving abilities.

• A customer-focused mindset with a proactive approach.

Desirable (Nice to Have)

• Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate).

• Familiarity with ITIL service management practices.

• Experience with virtualization technologies (VMware, Hyper-V).

Why Join Us?

• A chance to take ownership and shape IT operations in a growing environment.

• Opportunities to develop your career with support for training and certifications.

• A collaborative and supportive team culture.

Skills Required