Job Description

Senior Logistics Coordinator

Based in Stoke on Trent, Staffordshire - On site

Monday to Friday, 8.30am - 5pm (45-minute lunch break)

The Benx Group of Companies

is a leading provider of facade products and solutions that enhance, protect and add value to buildings through innovation, technology and know-how.

An excellent opportunity has arisen for an experienced Senior Logistics Coordinator to join our team in our Stoke-on-Trent office. Reporting to the Operations Manager. The successful candidate will be responsible for ensuring safe, compliant, cost-effective and customer-focused delivery performance across our transport partners and internal processes, while developing the team and logistics systems to support continued growth.

This role is ideal for someone who thrives on operational ownership, building strong relationships, tightening processes and ensuring excellent service to customers and internal stakeholders.

Key responsibilities include;

Lead day-to-day logistics operations

to ensure safe, compliant, on-time and cost-effective deliveries

Plan and coordinate transport

- routing, booking-in, delivery schedules and allocation of work across couriers/hauliers

Warehouse operations oversight

- Picking/packing, loading/unloading efficiency and accuracy.

Manager carrier performance

- maintain strong supplier relationships, agree service standards, review KPIs and drive improvement

Resolve delivery issues/escalations

quickly and professionally (delays, damages, access/site constraints, POD queries)

Own logistics administration & documentation

- despatch paperwork, POD's, Non-conformances, claims & audit trails

Customer service and order fulfilment

- Ensure on-time, complete delivery of customer orders, improve communication and customer satisfaction through reliable logistics operations.

Technology and systems management

- Implement digital tools to improve traceability and visibility.

Champion H&S and compliance

across logistics processes and contractor activity, including fleet compliance

Lead, coach and develop the logistics team

; setting priorities, maintaining accurate records, and supporting cross-functional working

Report & improve performance

- track OTIF, cost-to-serve, damages, and implement corrective actions

Support systems and process improvement

across ERP/despatch/stock/transport admin to improve efficiency and customer service

Oversee import/export processes

(where applicable) including documentation and coordination with third parties

The ideal candidate will possess the following skills:

Proven experience in a logistics/transport leadership role (ideally within construction, or a similar supply environment)

Experience with HGV fleet operations and compliance

Strong working knowledge of delivery planning, carrier management, and transport administration

Confident communicator with the ability to build relationships across customers, suppliers and internal teams

Strong attention to detail, excellent administration and problem solving skills

Knowledge/experience of import/export procedures and associated documentation.

Enthusiastic, committed and reliable

Ability to work in a collaborative environment

Excellent customer focus, both internal and external

The ability to deal with customer queries/complaints in a diplomatic manner

Confidence and ability to engage effectively with people at all levels, both in person and by telephone

Good working knowledge of Microsoft Word, Excel and Outlook with experience in Stock Control systems

What we can offer you:

Performance-related bonus

Training and development opportunities

26 days holiday entitlement per annum (plus bank holidays), including a Christmas Shutdown

Opt in Employee Healthcare plan

1 x Salary Life Assurance

Access to Mental Health First Aiders

Annual Pay Review

Reward and recognition schemes

We are an Armed Forces Friendly Employer

We are proud Armed Forces Covenant signatories and holders of the Employers ERS Gold Award from the Defence Employer Recognition Scheme This means that Benx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.

Job Types: Full-time, Permanent

Pay: 32,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person