Job Description

Company Overview

My Square is a leading provider of serviced apartments for the luxury, corporate, and government/public sectors. Over the past 15 years, our directors have successfully built the business into a strong market presence, and we continue to expand across London and into key national and international markets, including Milton Keynes, Edinburgh, Dubai, and beyond.

We are currently seeking a

Senior Manager - Account Support & Revenue

on a

fixed-term basis to cover maternity leave

. This is an exciting opportunity for a highly motivated and strategic leader to join our team and support continued growth and operational excellence during this period.

In this role, you will work closely with the General Manager and directors to oversee key business functions--driving revenue, leading teams, and ensuring exceptional service delivery. We're looking for a leader with a proven track record in sales, revenue and account management, and the ability to motivate and manage high-performing teams in a fast-paced, evolving environment.

Summary

We are seeking a Senior Revenue Manager

( Maternity Cover)

to join our dynamic team located in the vibrant heart of London's financial centre. This role is pivotal in driving revenue strategies and optimizing pricing models to enhance our market position and profitability.

Responsibilities

Key Responsibilities: Support the General Manager and senior leadership in maximising revenue and maintaining service excellence for our global traveller clientele. Oversee all aspects of

MySqua.re Reservations

, Revenue, Service Quality, and the Global Concierge Desk. Lead the Corporate Agent Desk and manage key London-based corporate accounts. Manage a 24/7 team, ensuring adherence to targets, KPIs, and service level agreements. Uphold and contribute to our Reservations SOP to optimise systems, revenue, and customer satisfaction. Assist in launching and managing new projects aimed at enhancing the customer journey. Own the day-to-day operations of the Account Support department. Apply strategic revenue management techniques to negotiate rates and hit financial targets. Develop budgets for the reservation department and oversee pricing strategy across OTAs, corporate channels, and listing portals. Supervise the Concierge and Customer Service teams, resolving escalated issues and ensuring guest satisfaction. Drive the growth of direct leisure bookings and support marketing efforts to improve website conversions. Manage training for new hires and provide performance insights to leadership through regular reporting. Identify process improvements to enhance team efficiency, guest satisfaction, and departmental cost control

What We're Looking For:

Travel and tourism professional with 10+ years of relevant experience. Proven leadership and team management skills. Hands-on experience in both revenue management and reservations is strongly preferred. Excellent communication, organisational, and multitasking abilities. A proactive, motivated, and customer-focused mindset. Ability to perform in a fast-paced, high-pressure environment.

What We Offer:

Competitive salary Performance-based bonuses Excellent career development opportunities A collaborative and dynamic team environment

This is a maternity cover role offered on a fixed-term contract basis.

If you have the strategic insight, operational experience, and leadership skills to thrive in this role, we would love to hear from you.

Job Type: Full-time

Pay: 35,000.00-38,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Employee discount
Schedule:

Monday to Friday
Application question(s):

How many years experience do you have in Hotels or Apartment Industry
Work Location: In person