Job Description

We are seeking a dynamic and strategic Senior Manager, Operational Resilience to lead and coordinate our organization's efforts to ensure the stability and sustainability of operations in the face of disruption. This critical role is responsible for collaborating with internal stakeholders in designing, implementing, and maintaining a comprehensive Operational Resilience Program that integrates crisis management, business continuity, and operational risk considerations across all business units.

The ideal candidate will be a collaborative and proactive leader with experience navigating complex environments, building partnerships across organizational lines of defense, and fostering a culture of resilience. You will play a key role in identifying and mitigating risks, guiding cross-functional teams through preparedness efforts, and supporting the organization's ability to anticipate, respond to, and recover from operational disruptions.
This role is eligible for remote/hybrid work with occasional office visits and reports to the Senior Director, Facilities, Real Estate & Sustainability.



What You'll DoSupport the development, publishing, implementation, and maintenance of a cohesive Operational Resilience Program to ensure continuity of operations, programs, and initiatives. Establish and monitor metrics to track the implementation and effectiveness of resilience initiatives. Maintain and regularly update crisis management protocols and procedures. Support crisis response efforts, ensuring timely, coordinated, and effective actions during emergencies. Ensure compliance with organizational policies and procedures; promote consistency and integration across business lines of defense. Collaborate with internal stakeholders to embed resilience principles into planning and implementation processes. Build and maintain strong, strategic relationships across departments to drive adoption of resilience best practices. Promote a culture of resilience by leading awareness, training, and knowledge-sharing initiatives. Conduct operational risk assessments in partnership with Enterprise Risk Management and Information Security teams. Leverage external partnerships and networks to enhance the organization's resilience capabilities. Assist in documentation, coordination, and tracking of program activities, as well as compiling data to support monitoring and reporting.


What You'll BringBachelor's degree in Emergency Management, Risk Management, Business Administration, or a related field. Minimum of 5 years of experience in operational resilience, business continuity, crisis management, or a related discipline. Demonstrated experience implementing resilience or continuity programs in a complex organization. Strong project management and organizational skills. Excellent written and verbal communication skills, with the ability to influence and collaborate across functional areas. Knowledge of relevant frameworks and standards (e.g., ISO 22301, NIST, FFIEC, or similar). Familiarity with enterprise risk management practices and operational risk assessment methodologies. Experience facilitating training and conducting crisis simulations or tabletop exercises Experience in a global or nonprofit environment preferred. Professional certifications such as CBCP (Certified Business Continuity Professional), MBCI (Member of the Business Continuity Institute), or Crisis Management Certification a plus. proficiency in additional languages is a plus Willingness to travel domestically and internationally, as needed; no more than 10%
At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:

Expected Salary Range

for London Based Candidates: 80,000 - 90,000 per yearExpected Salary Range for US Based Candidates: $115,000 - $130,000 per year

Other benefits include eligibility for annual incentives, 12% pension employer contribution, and competitive medical benefits.

All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. CFA Institute is an equal opportunity employer and encourages applications from all qualified individuals.

About CFA Institute
CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees' well-being, offering industry-leading benefits like:Comprehensive health coverage for you and your family Generous leave and time off Competitive retirement plans Flexible work options Wellness, education, and support programs

If you feel this opportunity could be the next step in your career, we encourage you to click "Apply" and complete our three-minute application.
Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.Important Message:Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.
If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to humanresources@cfainstitute.org noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.
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