Job Description

Job Category: People
:
As part of our Talent & Learning leadership team, you'll set the vision for extraordinary colleague experiences - digital, in-person, and blended. You'll lead a hybrid team of internal experts and external creative partners, champion agile ways of working, and own the content strategy for our learning platforms. From frameworks and standards to bold innovation, you'll ensure every initiative is on-brand, inclusive, and performance-driven.
If you're a visionary design leader with a passion for creativity, collaboration, and impact, this is your chance to shape Heathrow's future.
Responsibilities:

• Leading the creative vision for all talent and learning experiences - digital, in-person, and blended, ensuring they're bold, inclusive, and future-focused.
• Shaping and governing design standards (using 5Di methodology) and frameworks that guarantee consistency, quality, and brand alignment across every initiative.
• Owning the content strategy for Heathrow's learning platforms, creating seamless, impactful digital experiences that inspire and perform.
• Driving agile ways of working, leading sprint cycles and fostering a culture of collaboration, rapid feedback, and continuous improvement.
• Prioritising and allocating resources across a dynamic portfolio, ensuring the right creative expertise is deployed where it matters most.
• Championing innovation and creativity, partnering with internal leaders and external creative specialists to deliver extraordinary colleague experiences.
• Using data and insights to evaluate design effectiveness, continuously improving outcomes and shaping a future-ready workforce.

Qualifications:

• Proven senior-level expertise in learning design, talent development, or L&D leadership, with the ability to embed frameworks like 5Di in complex organisations.
• Hands-on experience with digital learning tools and authoring platforms (e.g. Evolve, Rise Articulate, LMS/LXP platforms) ensuring every solution is accessible, inclusive, and on-brand.
• Strong project management skills, including prioritising workstacks, coordinating resources, and leading agile, cross-functional teams.
• Exceptional stakeholder and supplier management, delivering high-quality outputs through collaboration with internal leaders and external creative partners.
• Inspirational leadership, building high-performing teams and enabling others through design resources, frameworks, and creative support.

About Us:
There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow's sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
About the Team:
People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.
We're a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you'll be part of a team creating and delivering Heathrow's innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
There's no place like Heathrow - for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We're passionate about our colleagues' experience, making Heathrow a great place to work and creating careers, not just jobs.

Skills Required