Job Description

Job Detail

(Overview, Role Detail, Person Specification and Work Tasks)

Role: Senior Membership Administrator

Responsible to: Office Manager

Full time 09.00-17.00 hrs Monday to Friday (35 Hours weekly)

Grade: Senior

Office: 5 days a week, WFH 2 days a week rota dependent

Salary: 23k-25.5K (DOE)

About The Textile Institute

The Textile Institute is the professional body for people and organisations working in the textile, clothing and footwear associated industries worldwide. For more than 114 years, the Institute has been bringing together professionals from all over the world for the exchange of ideas, and a social community promoting friendship among members. It is an international organisation governed by a Council representing members globally.

The Textile Institute is run democratically by and for its members all over the world by, the Trustees of the Institute, and representatives from Sections, Special Interest Groups, and internal Standing Committees.

As a registered Charity with a Royal Charter the role of the Institute is to advance the general interests of the textile industry worldwide, more particularly in relation to the acquisition and application of knowledge for the benefit of mankind.

The role will be based at the Institutes international headquarters (TIIHQ) in the city centre of Manchester.

About the Role

The Senior Membership Administrator is responsible for the administration of the department in all matters relating to membership and driving the growth and retention of membership.

This role is crucial in ensuring that TI's membership base, both Individual and Corporate expands across all disciplines in textiles, clothing, footwear, and associated industries worldwide. The Administrator will engage with internal and external stakeholders, promoting the benefits of membership and supporting the overall objectives of the Institute.

The Senior Membership Administrator will oversee and coordinate membership services, ensuring a high level of member satisfaction and engagement. This role requires strong organisational and communication skills, as well as the ability to manage multiple projects simultaneously. You will be responsible for streamlining membership processes, optimising workflows, and supporting the overall goals of the Institute.

The role reports directly to the Office Manager and works closely with the CEO, global team members, key stakeholders, and external clients. It requires a self-starter, someone who is proactive who can work independently while also being a strong team player. The ideal candidate will thrive in a collaborative environment and enjoy engaging with a diverse range of people across the organisation and beyond.

This is an this is an exciting time and opportunity to join TIIHQ and work with a small and dynamic team with an international reach. This is primarily an office-based role although and there is also some hybrid working.

Key responsibilities include:

Serve as the primary contact for all members, both Individual and Corporate worldwide, ensuring strong communication and support. Act as the main point of contact for all members, providing assistance and support as and when required.

Recruit new members and retain existing ones across the global textile supply chain by developing and implementing strategies to attract new members and keep current members engaged and satisfied.

Administrate all aspects of membership, from enrolment to renewal, overseeing the entire membership lifecycle to ensure smooth processes for new member enrolments, renewals, and cancellations.

Maintain accurate membership records, handle membership queries, and coordinate member benefits using CRM systems, spreadsheets, various databases, and software systems. Ensure all member information is up-to-date and accurate.

Handle member inquiries and resolve any membership issues in a timely manner, addressing and resolving any problems or concerns members may have to ensure their satisfaction.

Engage with sections, Special Interest Groups (SIGs), colleges, universities, and industry professionals to promote membership, building relationships with various groups and institutions to promote the benefits of membership and encourage new sign-ups.

Interact effectively with members, understand their needs, and address their concerns by communicating with members to understand their needs and provide appropriate solutions.

Articulate the value and benefits of membership and address any inquiries or issues members may have by clearly communicating the advantages of membership and resolving any questions or concerns.

Encourage renewals and upgrade existing memberships by persuading members to renew their memberships and consider upgrading to higher levels of membership.

Develop and implement strategies to attract new members and retain existing ones by creating and executing plans to grow the membership base and keep current members engaged.

Collaborate with other departments to ensure that members' needs are met and that their experience with the organisation is both positive and beneficial.

Produce confidential letters, emails, reports, general documentation, electronic presentations, and review documentation as required by creating and reviewing various types of documents as needed.

Act as Secretary to the Membership Committee, liaising with the Chair to set meeting dates, ensuring that all documentation is provided to committee members in a timely fashion, arranging and being present at meetings to provide support, and taking the minutes of the meeting.

Generate and analyse membership data to provide statistical information and reports that inform strategic decisions and track progress. Monitor trends and offer insights to management to guide strategic planning.

Work collaboratively with other departments to create strategies for member recruitment and engagement to implement strategies for attracting and engaging members.

Deal with incoming correspondence and enquiries with discretion and courtesy.

Develop copy for both printed and digital materials by writing content for various materials, including brochures, newsletters, magazines, social media, and online content.

Collate and send information for email marketing and social media campaigns, as well as promotional literature for prescribed departments by gathering and distributing information for marketing campaigns and promotional materials.

Oversee the membership pages on the website, ensuring they are up-to-date and user-friendly, collaborating with web developers as needed for updates and improvements. Manage the membership section (including MyTI) of the website, ensuring it is current and easy to navigate.

Maintain content calendars, schedule posts, respond to membership comments/messages, and monitor social media metrics to track performance and engagement.

Administer, create, and analyse digital surveys for the department.

Work with the office manager to complete annual tasks and ensure that membership targets are met.

Develop and administrate budgets for membership activities, ensuring cost-effective use of resources and alignment with organisational goals.

Top of Form

Bottom of Form

General

This role detail is a guide to the work you will be required to undertake. It may be changed from time to time to meet changing circumstances.

Being part of the administrative team, answering incoming and outgoing communications, general housekeeping duties, and local and international visitors to TIIHQ.

Work positively and creatively to support the organisation, particularly during busy workloads when flexibility in working hours may be required.

Contract type:

Full time

Person Specification

Qualifications

The successful candidate should have:

Essential/ Desirable

1

Business administration, communications and marketing degree or similar discipline

Essential

2

2-3 years proven experience in membership coordination, customer service, marketing or a similar role

Essential

3

Good standard of general education, normally to include English and Math is to GCSE level (or equivalent) Grade C and above

Essential

Background & Experience

The successful candidate should have:

Essential/ Desirable

4

Proven experience in managing and nurturing customer relationships, including handling inquiries, resolving issues, enhancing their overall experience, and ensuring customer satisfaction

Essential

5

Experience of managing renewal payments, processing payments, and maintaining accurate records

Essential

6

Experience of meetings administration and taking minutes

Essential

7

Experience of writing copy for various media and marketing collateral

Desirable

8

Proven digital experience and knowledge including web, socials, and email

Essential

9

Dealing with internal and external clients, at all levels, and from around the world. Strong communication and interpersonal skills

Desirable

10

Experience of working for or with a charity, professional body, education, or publishing background

Desirable

Knowledge

The successful candidate should have demonstrable knowledge of:

Essential/ Desirable

11

Microsoft Word, PowerPoint (and similar), Excel spreadsheets and working with databases

Essential

12

Word Press, social media, and email marketing systems

Essential

Skills & Competencies

The successful candidate should demonstrate:

Essential/ Desirable

13

Strong capacity to provide senior-level administration and coordinating a busy department

Essential

14

Ability to develop comprehensive marketing plans that align with organisational goals

Essential

15

Ability to use initiative and make effective decisions

Essential

16

Excellent level of accuracy and attention to detail, a commitment to delivering high-quality work and the ability to work to tight timeframes

Essential

17

Outstanding commitment to member and customer service

Essential

18

Capable of working in a fast-paced and demanding environment

Essential

19

Outstanding communication, relationship building and networking skills

Essential

20

Reliability, conscientiousness, and the ability to maintain confidentiality

Essential

Specific Tasks for Successful Candidate

Membership Liaison

Main Contact

: Serve as the primary liaison for all members, addressing inquiries and providing support.

Recruitment and Retention

: Develop strategies and initiatives to recruit and retain Individual and Corporate Members globally.

Corporate Members

: Maintain direct communication with Corporate Members, coordinating visits (face to face and digital) in collaboration with the CEO.

Educational Institutions

: Promote membership at colleges and universities, focusing on students, teaching staff and corporate connections.

Industry Outreach

: Engage with key industry employers to attract new members and maintain existing ones.

Sections and SIGs

: Foster communication and collaboration with Sections and SIGs worldwide.

Global Member Networking:

Facilitate global member networking and actively promote the use of the MyTi function on the website.

Membership Administration

Correspondence and Renewals

: Manage all membership-related correspondence, including biannual and monthly renewals.

Database Management

: Maintain an accurate and clean membership database, ensuring effective data management.

Payments:

Processing payments promptly from various sources, and implement a biannual recovery program to actively follow up with members who are late payers.

Committee Secretary

: Serve as Secretary to the Membership Committee, preparing agendas, taking minutes, and tracking action items.

Web Administration

: Oversee and update TI's Membership webpages.

Budget Management

: Prepare, manage, and report on the Membership Department's budget.

Audit Work

: Ensure that all memberships are up to date to facilitate the financial audit, including processing renewals.

Reporting

: Compile and report on membership statistics regularly, providing insights for strategic planning and Sections and SIGs.

Marketing

Annual Plan

: Develop and implement the annual marketing and sales plan for the Membership Department.

Campaigns

: Create and execute recruitment and retention campaigns to highlight membership benefits.

Section and SIGs

: Promote Sections and SIGs on a global scale via various media print and digital.

Marketing Communications

: Manage internet-based marketing, including Membership E-newsletters for the Institute, Corporate Members, and social media.

Lead Conversion

: Systematically follow up on leads and convert them into active memberships.

Progress Reports

: Record and monitor the results of recruitment and retention activities to provide progress against targets.

Surveys

: Conducting periodic member surveys to gather essential information and insights.

Design & Artwork

: Work with designer to collate text and images for design-ready artwork.

Member Services

Event Participation

: Attend and represent TI at events and exhibitions when required.

World Conference

: Participate in The Textile Institute World Conference when required.

Content Management

: Collate and manage membership-related content for TI News and the Annual Report. Administer member requests for textile magazine replacements.

Liaison with Publishers

: Coordinate with Taylor and Francis to ensure Corporate Members receive their publications and administer member requests for textiles magazine replacements.

Professional Qualifications

: Advise on professional registration routes and refer applicants for further guidance.

General Administration

Handle any other tasks as required, demonstrating flexibility and a willingness to contribute to the broader goals of the organisation. Dealing with incoming and outgoing post, answering the telephone, meeting, and greeting visitors Participating in office housekeeping rota
Job Type: Full-time

Pay: 23,000.00-25,500.00 per year

Benefits:

Work from home
Work Location: Hybrid remote in Manchester M1