Job Description

London Headquarters

Main Function

The ideal person would have at least 5 years' experience of working within a property management company and have a strong sense of customer service. To provide a high level of service to a family trust client. You will need to be proactive and work well under pressure. They should have excellent knowledge of the Microsoft packages and have a good knowledge of CRM systems.

KEY RESPONSIBLITIES

Managing a portfolio of approx. 143 AST residential properties & 89 leasehold residential properties


Liaising with landlords, tenants, tradesmen, service providers and professional advisors


Arranging and monitoring works and repairs


To arrange, oversee and sign off on major works / project to ensure completed to a high standard against the desired specification


Liaising with tenants to carry out property inspections and actioning works accordingly


Negotiating terms of tenancy renewals


Establishing when an insurance claim is necessary and managing the process


Dealing with LPE1 Management Pack for leasehold sale and license to alter requests


Mediating between landlords and tenants on any issues or disputes


Managing terminations - where tenants have given notice or when serving notice to tenant on behalf of the client


Handling tenancy deposit returns, including negotiation of dilapidation claims


To ensure your portfolio is fully compliant with Health & Safety protocols and licensing requirements.


Arrange diaries, meetings and assist with general duties to support the directors in running the department.


To assist with chasing arrears and ensuring arrears levels within the portfolio remain at a low level


To answer incoming telephone calls and to take detailed messages in accordance with the company's good practice procedures.


Ensure that administration is carried out in accordance with ARLA requirements


Approving expenditure and submitting weekly reports to the client


Complying with obligations of property licensing schemes in relevant boroughs


Knowledge of common legal terms and regulations relating to Lettings and Property Management including - Housing Act 1988, Assured Shorthold Tenancies, Section 21 Notices, Section 8 Notices, Procedures for Rental Arrears, Landlords Obligations to repair, Tenants Deposit Protection Legislation.

KEY STRENGTHS

In-depth knowledge of lettings property management


The ability to prioritise and be flexible


Good PC skills, especially MS Excel


Excellent communication


Decision-making skills


The ability to stay calm under pressure.


A team player able to build good working relationships with colleagues.


Able to solve problems quickly and effectively.






Please note that this position will only be a 1 year contract as it is a maternity cover.