Job Description

What makes Community Integrated Care a great place to work:

Lead with purpose. Drive Quality. Transform Lives

Are you passionate about driving excellence in care and support? Do you thrive on leading quality assurance and continuous improvement across complex, multi-site organisations? If so, we'd love to hear from you.

We're looking for a

Senior Quality Manager

to join our Central Assurance Team and play a pivotal role in delivering our national quality strategy. This is your opportunity to make a real difference in people's lives by ensuring person-centred, safe, and effective care that meets and exceeds regulatory standards.

We are ideally looking for a candidate who is based centrally in England, who can travel across our regions as and when required with occasional visits to our head office in Widnes.

What is The Deal for you?

Flexibility!

You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.

Hybrid Working!

Expect to be in our North West office one or two days a week, with the remainder working from home.

Benefits:

Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.

Development:

We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!

Dare to Learn:

Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.

Support:

From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

Who you'll be supporting & more about the role:

As a Senior Quality Manager, you'll be part of the central assurance team leading continuous quality improvement initiatives and providing assurance that our services are of high quality. You will be working collaboratively with regional teams and support services. You'll champion the voices of the people we support, ensuring their needs are at the heart of everything we do.

Day to Day (list not exhaustive see attached job description)

Lead strategic quality audits, reviews, and improvement projects across the organisation. Deliver robust assurance mechanisms and strengthen our second line of defence. Drive continuous improvement through data-led insights, lessons learned, and sector best practice. Develop and implement national audit plans, deep dives, and themed reviews. Support services in preparing for regulatory inspections and achieving compliance. Promote a culture of co-production, learning, and excellence in care delivery. Collaborate with clinical, governance, and operational teams to embed quality improvements.

Your values:

Our ideal Candidate

Qualifications, Skills and Experience

Degree-level qualification in social care, healthcare, or a related field (or equivalent experience). Experience in leading teams and working across large, geographically dispersed organisations. Proven experience in quality, safety, and risk management within social care or a regulated environment. Strong understanding of regulatory frameworks, quality assurance systems, and clinical governance. Experience working with Local Authorities, CCGs, and public sector partners. Ability to lead investigations, analyse trends, and drive meaningful change. A proactive, collaborative, and inspiring approach to leadership and improvement.

Why join us ?

Be part of a national team making a tangible impact on people's lives. Work in a values-driven organisation committed to person-centred care. Enjoy flexible, home-based working with national travel. Collaborate with passionate professionals across clinical, operational, and governance teams.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.