Job Description

ABOUT US

We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health.


We are now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women's health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.


As a B-Corp, Ancient + Brave meets the highest standards of social and environmental Impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000: Europe's Fastest Growing Companies, 2025.



Want to be a part of a team that's shaping the future of health and wellbeing?

We'd love to have you!

THE ROLE

The Senior Quality Manager will be responsible for leading and strengthening the company's end-to-end quality management systems across product, packaging, manufacturing, and distribution. This role will ensure compliance with consumer-driven quality standards, relevant food safety requirements, including ingredient-regulation and labelling, and leads the resolution and prevention of quality issues across the business.


Working closely with the Chief Operations Officer (COO), wider Operations team and external partners, the Senior Quality Manager will own key quality processes, audits, compliance frameworks, and regulatory touchpoints to protect the brand, ensure consumer safety, and support international growth.

THE ROLE

Reporting to the COO, you will be responsible for the following:

Quality Management & Compliance

+ Own and manage the end-to-end process for handling and responding to consumer and retail complaints, ensuring timely resolution and root-cause analysis.

+ Lead investigations into quality incidents, driving effective Corrective And Preventive Actions (CAPA) across relevant teams and suppliers.

+ Own Product Quality & Safety Risk Assessment, Hazard Analysis and Critical Control Points (HACCP) plans, batch traceability systems, and manage incidents, and continuous improvement activities.

+ Manage all manufacturing-related quality complaints, tracking KPIs (key performance indicators) and working cross-functionally with the third-party manufacturers (3PMs), Operations Team and COO to drive accountability and resolution.

+ Own and coordinate onboarding of new 3PMs from a quality-perspective, lead certification audits of manufacturing partners where product is involved, ensuring audit readiness and closure of any non-conformances working with the ESG team to ensure we are meeting the business needs.

+ Support the logistics operations by overseeing product-specific requirements related to customs, POAO (Products of Animal Origin), and international trade regulations to ensure product and market access and the compliant movement of goods.

+ Support artwork teams to ensure accuracy and compliance of labelling Process & Systems Implementation.

+ Design and implement systems and standard operating procedures (SOPs) where gaps exist in quality, regulatory, or audit processes.

+ Develop internal controls to ensure consistent application of quality and compliance standards across all suppliers and routes to market.

+ Work with the Production Planning team to maintain a systematic approach to documentation for traceability.

Collaboration and Communication

+ Work closely with internal teams including Operations, Nutrition and Innovation to embed quality requirements into new product development, labelling & artwork, and ongoing operations.

+ Ensure timely and accurate communication of quality performance, incidents, and resolutions to senior leadership and key stakeholders.

Environmental, Social & Governance (ESG)

+ Support the company's B-Corp accreditation by maintaining and improving quality and compliance processes that contribute to ESG standards, including product traceability, responsible sourcing, supplier certifications, and documentation of improvement initiatives.

+ Ensure that all product, packaging, and manufacturing practices align with the business's ESG commitments and sustainability objectives.

+ When required, assist in preparing ESG-related documentation and evidence for B-Corp assessments, audits, and re-certification processes.

WHO YOU ARE

To be successful in this role, you will need the following skills / knowledge / experience:


+ Extensive experience in quality management and assurance within food, wellness, or consumer goods sectors, including experience with manufacturing, warehousing and transport.


+ Strong understanding of HACCP, food safety standards, and international compliance requirements (e.g. labelling, customs, POAO).


+ Proven ability to lead incident investigations, audits, and CAPA processes across internal and external partners.


+ Experience achieving and maintaining certifications via recognised audit-bodies (e.g. ISO, Soil Association, etc.)


+ Experience managing third-party manufacturers and navigating multi-country regulatory environments.


+ Highly organised, detail-oriented, and proactive, with a track record of building or improving quality systems and SOPs.


+ Excellent communication and stakeholder management skills, with the ability to influence both internally and externally.


+ Strong problem-solving and analytical capabilities with a focus on continuous improvement.



Further, to truly thrive at Ancient + Brave you will need to embody the spirit of our brand and align with our company culture. You will be:


+

Hungry

: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.


+

Humble

: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values


+

High Performing

- Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results--while maintaining resilience, balance, and self-care.


+

Hustle

: Entrepreneurial. Innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.

Our Interview Process and What You Can Expect:

+

Application Review:

We'll start by reviewing your CV/application to ensure it's a good fit for the role.


+

Initial Phone Call (circa 15-20 minutes):

You'll have a brief introductory chat with Ellie, our Talent Partner. We'll discuss your experience, your career aspirations and explore how your values align with ours.


+

Video Interview (circa 30 minutes):

The next step is a virtual interview with the hiring manager, via Google Meet. This will be an introductory conversation featuring experience-based and competency-based questions. It's also a great time to ask any initial questions you have!


+

Interview Task:

You'll receive a task via email which you can prepare at home. This will form part of the discussion for the in-person interview. This will allow us to get a better understanding of your experience, skills and ways of working.


+

In-Person Interview (60-90 minutes):

The final stage is an in-person interview at our Uckfield office. You'll meet with the hiring manager and one other team member and present your interview task and answer competency questions. This is also your opportunity to ask us any remaining questions.

Please Note:

+ This role requires full time working at our stunning Uckfield offices. Please apply only if you're within a reasonable commute to East Sussex. There will be an option to work from home one day per week after successful completion of your probationary period.


+ We're not seeking recruitment support for this role at this time.

WHY JOIN US

Ancient + Brave are a community-built brand and embracing innovation and sustainability with social and environmental responsibility is at the heart of everything we do. We hold ourselves accountable to the highest standards when it comes to our commitment to balance profit and purpose - working with us means being part of building a truly sustainable product. We are B Corp certified and members of 1% for the Planet, committed to giving back % of all sales towards helping environmental partners, so we can work together towards a better future for our planet.



At Ancient + Brave you'll find an engaging, collaborative and inclusive work environment where your talents will be nurtured, and your contributions valued.




We provide all our team members with suitable laptop computers & headphones and our office is equipped with monitors, ergonomic chairs and sitting + standing desks. Our kitchen is fully stocked with the usual supplies as well as limitless supply of A+B products (you also get 50% off on any product you wish to purchase).



We pay a discretionary bonus based on a mix of company performance and individual contributions and review our salaries annually. Our pension contributions are ESG invested (so no pharma, weapons or other ethically questionable investments).


Our Private Medical Insurance is designed to support your health and wellbeing, providing swift access to high-quality care whenever you need it most.


Our Medicash plan offers access to specialist consultations, 24/7 Virtual GP and health screenings as well as dental, optical and complementary therapies and access to confidential support via its EAP programme.


Our Mintago platform gives employees access to financial wellbeing advice and support as well as retail discounts and salary sacrifice schemes, which cover childcare, cycle to work, gym membership, groceries and mobile/tech purchase.


In addition to our regular annual holiday allowance of 25 days plus bank holidays, we also offer one Wellbeing day to use as needed.


We offer continuous training & professional development opportunities and our team members get to enjoy complimentary nutrition and workout sessions in the office. We support a number of charities, coordinating our fund-raising initiatives for maximum impact. We hold two social events a year to come together and connect in a meaningful way.


An important note on our ways of working...

As a fast-paced scale-up, we've found that spending time together in person is hugely beneficial to the way we're needing to communicate, collaborate and drive the business forward. We've worked hard to make our office (a beautiful old mill situated in East Sussex) an inviting and friendly environment for all of our team members and we expect any new joiner to be in the office full time.

We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds. While most of our roles are advertised as full-time, we are open to discussing part-time setup where appropriate.