Job Description

Senior Receptionist

Responsible to: Non-clinical site lead (SLO/SRO)

Accountable to: Non-clinical site lead (SLO/SRO)

1. Job Role/Purpose:

To provide senior admin support to the organisation to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.

To assist the non-clinical site lead (SLO/SRO) in the supervision, delegation of duties, and monitoring of practice staff.

To deputise for the non-clinical site lead (SLO/SRO) in their absence.

Foster an environment at the site that supports staff development, encourages ideas and takes account of staff opinions

2. Key Duties & Responsibilities:

Day to day delegated management of the Administration teams

To deal with enquiries from medical staff, patients and the general public.

Organising and monitoring the timetables for all appointments at sites

Ensure the timely production of rotas for all clinical and attached staff working at the practice at least 4 weeks in advance

Ensure that there are sufficient numbers of appointments available and that arrangements are in place for cover when any clinical staff are absent

To assist the Non-clinical site lead (SLO/SRO) in the formulation of a duty rota and arranging cover for absence

To assist the Non-clinical site lead (SLO/SRO) in approving application of staff annual leave

Manage the holiday rotas for all clinical staff

General reception duties that are commensurate of the role

To participate in the Patient Engagement Group (PEG) at site

To manage MMP complaints system for site in line with MMP Complaints policy and procedure

To organise and attend meetings of the site teams. The post holder will prepare agendas and distribute minutes/action points after these meetings

Ensuring adequate supplies of stationery/equipment is available for the site

To manage appropriate systems for handling and recording of cash, cheques and petty cash

To identify IT training needs of the teams and to organise and evaluate any training provided / undertaken.

Ensure full use by all staff of e-mails, shared information, clinical systems and Microsoft Office.

Request and activate Smartcards for all new starters

Securing the premises, exterior gates, shutters and windows - setting alarms as required

To work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

3. Other Responsibilities

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974.

To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.

To ensure all staff are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.

Ensure a trained first aider is available in the building.

Ensure fire alarms are tested regularly and within the set guidelines.

Equality and Diversity

To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Safeguarding

Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and MMP policies.

General

To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.

To work across the various MMP sites as required.

In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may effect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

Reference ID: 2316

Job Types: Full-time, Permanent

37.5 hours

Job Types: Full-time, Permanent

Pay: 10.80-13.00 per hour

Work Location: In person

Application deadline: 29/07/2025
Reference ID: 2316