Job Description

We are looking to employ a senior receptionist to join our friendly team.

This role requires experience with client care or a similar customer facing role. This is a full-time post that would suit someone who puts the client at the heart of their role, not necessarily currently in the veterinary world but definitely in a busy, service focused environment. Full training on our systems will be given to the successful candidate who will be expected to ensure that the reception team work together and achieve the best possible results. They will assist with the organisation of the reception team and its workload and ensure performance is kept to the highest standards. They will need to use their own initiative, have a full driving licence and be available to work across all of our branches in South Oxfordshire. This role is full time (40hpw) with 1 in 4 shifts on the weekend rota (a Saturday or Sunday).

Key Responsibilities:

To oversee the reception team rotas.

To assist with the coordination of staff to facilitate all branches and opening hours.

To organise and chair reception meetings where necessary.

To assist and carry out team performance appraisals and reviews.

To be able to identify, organise and implement staff training.

Telephone answering and message taking

To confidently deal with clients and any minor complaints raised

To handle payments and cashing up in line with practice protocol.

To assist with and oversee the reception aspect of promotions and offers.

To attend team and practice meetings as required

To process monthly invoices in a timely manner.

This is not an exhaustive list and is subject to review on a regular basis.

Larkmead Veterinary Group is a happy practice, with a good working relationship between all staff, and welcomes like-minded personnel.

Benefits Include:

Support to complete awards and become registered with the British Veterinary Receptionist Association 5 working weeks holiday Loyalty holiday buying scheme (after 3 years' service) Generous pet discount scheme Profit related bonus scheme Long Service loyalty bonus scheme Enhanced Maternity package Mental Health & Wellbeing support service Funded CPD & Professional Subscriptions Staff social activities Discounted membership rates for the Park Gym Annual flu vaccination Cycle to work scheme
If you are interested please email hr@larkmead.co.uk

Job Type: Full-time

Work Location: In person