Job Description

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs.

We aim to inspire hope and deliver change for everybody and every community we work with.


Are you passionate about recovery-focused mental health support?
Can you lead and inspire a team while delivering exceptional client care?
Do you bring either lived experience or advanced skills to support people facing complex mental health challenges?
If so, you could be the person we are looking for.

About the Service

As part of the Mental Health and Wellbeing Partnership in B&NES, Swindon and Wiltshire (BSW), Second Step works alongside organisations like Alabare, Missing Link, and Nilaari to deliver trauma-informed, culturally inclusive, and integrated mental health support.


Our Recovery Navigators work closely with clients, GPs, VCSE organisations, and NHS providers to deliver community-based support that fosters resilience, social connection, and wellbeing. This role is central to managing and developing a team that puts people at the heart of recovery.

About You

As a Senior Recovery Navigator, you'll manage a team of Recovery Navigators and hold a small caseload of clients with moderate to severe mental health needs. You'll oversee referrals, provide leadership, and coordinate collaborative care across a multi-agency network.

You'll also:

Provide supervision, guidance, and development opportunities for staff. Triage and assess new referrals and conduct support conversations using tools like DIALOG+. Coordinate integrated support and contribute to multi-disciplinary discussions. Advocate for culturally appropriate, person-centred approaches to care. Use your lived experience of mental health (if applicable) to provide relatable and meaningful support.

You'll need to bring:

At least two years of recent experience supporting people with complex mental health needs. Experience managing or supervising a small team. Strong understanding of risk, safeguarding, and trauma-informed care. Excellent organisational, communication and interpersonal skills. A recovery-focused approach and a commitment to equality, diversity and inclusion.



We welcome applicants from all backgrounds and especially encourage applications from people with lived experience who may wish to take on the Senior Peer Recovery Navigator variant of this role.


Second Step offers an excellent annual leave package, access to our Employee Assistance Programme, and a comprehensive induction programme with on-going learning and development opportunities.
So...if you think this describes you, what are you waiting for?

Why not apply now?

Closing date:

Sunday 17th August 2025 midnight

Interviews:

TBC


The ability to travel to several appointments daily is essential.


For more information and to apply please see our website

www.second-step.co.uk.

Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.