As a Senior Restaurant Manager , you will be responsible for maximising the profitability of the division now and in the future, achieving excellent customer service and hospitality standards through your teams. Pro-active in driving and developing future business, and influencing decisions, you will identify opportunities and risks using external market trends and competitor insights. Part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store. Championing initiatives across services, operations and wellbeing.
As the Senior Restaurant Manager you will:
Drive all commercial opportunities, constantly seeking to improve sales and profitability managing all costs within budgets and ensuring standards front and back of house are world class
Lead and inspire a skilled management team to sustain high performing teams through coaching and development, taking action when appropriate
Collaborate with senior leadership to action the company vision, ensuring effective implementation of initiatives
Challenge and develop operational efficiencies across the division and the store
Monitor divisional sales and profit, delivering appropriate action, including stock loss and wastage
Drive service standards across all Restaurants (ob and concessions) - monitor guest reviews and take action accordingly
Plan effectively for key trading and calendar events (e.g. Easter, Valentines and Christmas) and ensure implementation
Be responsible for concession relationships. From supporting the achievement of sales plans, to highlighting risks and opportunities
Ensure that the Division is fully compliant at all times with trading standards legislation, food hygiene standards, heath and safety legislation, pest control and security standards
How you'll do it...you will be:
Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
An experienced Restaurant Operator with the skills and experience to work in a high volume, fast paced, environment but with a clear focus on luxury service as well
A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions
Engaging with the ability to influence multiple stakeholders across various functions in order to drive change
Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance
A natural and service focused leader. Coaching team members to drive performance, service and enable change as well as supporting development
A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate
Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate
An example of our values, a trusted and respected colleague
KPIs
Sales - Total OB and concession sales (LY and Plan), and profit
Stock loss - Wastage, food waste
Service - Guest reviews - e.g. Open Table
People - Absence, turnover, engagement, and hand scan compliance
Payroll - Cash and percentage to sales
Selfridges
Salary Competitive plus benefits
Annually
Job Reference selfridges/TP/251546/6001
Contract Type Permanent
Closing Date 28 June, 2025
Job Category Retail
Location London, United Kingdom
29 May, 2025
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