Job Description

Salary:

basic salary of 29,000 + uncapped overtime earning potential during our peak season (August - end of May) & performance related bonus scheme. As an example, an existing team member is currently earning 36k with all this considered.

ABOUT THE ROLE

Due to our ongoing growth, we are searching for our next star to join our expanding Retail restructure. This is a responsible, customer-facing role for a strong & dynamic leader who thrives in a fast-paced, peak season retail environment whilst inspiring your committed team to do the same.

First & foremost, you will be a top-class salesperson, creating a 5customer experience. On your shift, you may be leading the shop floor sales teams, serving over 500 customers on a busy weekend. You will be the initial Meet & Greet Host to our customers, so must be clear, comfortable, and confident when addressing large groups.
We are a successful but unique business which is different to the average retail model. This makes us interesting, varied, dynamic & fast paced. We are searching for strong leader who is not fazed by working dynamically across different areas, who is able to adapt & enjoys a varied workload. You will also be responsible for deploying & overseeing the training & development of our retail team.

Our peak season runs from August to March & we are open 7 days a week including late nights until 9pm. Your shift patterns will vary across the week, including evenings & weekends.

Proven sales experience & exceptional customer service is essential along with the ability to dynamically manage a small team, as an example a Retail Team Leader would be responsible for managing a team of up to 10 people during a retail shift. You do not however need direct experience in a retail setting.

Exciting opportunities to get involved in other areas of the business, for example representing the company at prestigious events & getting involved in creating content with our Marketing & social media teams.

Your performance will be monitored against a set of personal & company KPIs, which will also link into an attractive and achievable bonus scheme. As the company expands, there is the opportunity for progression across your position across the company for the right individual.

PAY PACKAGE OVERVIEW

Salary:

basic salary of 29,000 + uncapped overtime earning potential during our peak season (August - end of May) & performance related bonus scheme . As an example, an existing team leader is currently earning 36k with all this considered. Full Time - 40 hours per week Shift patterns: Low Season: Opportunity to reduce your hours or for flexible working hours. Chance to take extended holiday leave. Generally speaking, only 1 in 4 Saturdays & very few evenings. This is a great benefit of working for our company. August - March (Peak Season) Opportunity for unlimited overtime opportunities. 2 out of 4 weekends (8:30-6pm) Weekend shifts have the potential to flex Up to 3 evening shifts per week, 2pm-10pm (1-2 evenings max if working the same weekend) Weekday shifts: 9am-5pm Closed over the Christmas period (unlike other retailers). Closed Bank Holidays Closed on Mother's Day & Father's Day Annual leave: 30 days inclusive of Bank Holidays Closed Bank Holidays

COMPANY OVERVIEW

Red Carpet Ready are the multi-award-winning UK's Largest Dress Specialists, situated in their 1m shopping venue & HQ, 8 minutes from Lincoln City Centre, UK Finalists for Employer of the Year 2024 & 2025, winners of Best Business 2022, Businessperson of the Year 2023, the Women in Business Awards, Prom Queen on Channel 5, named as one of the UK's Top 100 fastest growing female-led companies in 2023 & a top 5 finalist for Employer of the Year 2024. We are one of the best-paying companies in the Lincoln area & there are many opportunities for ongoing promotion.

The company continues to expand at a rapid rate - we are searching for our next talent to drive the company forward. Red Carpet Ready is a very fast paced environment, so delivering results to tight deadlines is essential.

RESPONSIBILITIES

Staff Management

Create and deploy staff workload plans with daily staff briefings, continually completing staff checkbacks and ensuring all tasks are completed with no stone unturned - being dynamic is key to this role. Manage a team of up to 10 individuals across varying shift times, proactively & continually evaluating an ever-evolving daily workload list. Accountable for your team's performance, their daily workload outputs on a shift, and individual and company KPI performance. A clear and confident communicator.

Training & Recruitment

You will be responsible for your team's recruitment Craft & manage staff development schemes, which take staff from being new recruits to fully-fledged sales staff through achieving set KPIs & milestones. Oversee & assess the training from your team to ensure consistency throughout Create & deploy development programmes for your existing team to promote progression

Shop Floor Management

On your shift, you will be responsible for managing our retail premises, delivering sales and exceptional customer service & experience to over 500 customers on a busy weekend. Be an ambassador to providing first class service to our customers. You will be the initial Meet & Greet Host to our customers, so must be clear, comfortable and confident when addressing large groups. You will also be a natural salesperson. Own the efficient opening/closing of the site and you will be a key holder, confidently solving any problems during a shift.

Customer Service/Operations

This department is very task orientated - attention to detail and checkbacks across your team are critical. Lead & organise your team during the goods-in process, allocating & dispatching orders. Ensuring that staff deal with customers correctly and that calls are answered efficiently & correctly. Confidently deal with customer complaints, order issues & any other problems that arise through to closure, & review processes to ensure these don't happen again. Must be dynamic in your approach to workload, delivering both your personal and your team's deadlines. As part of our photoshoot team, you will be responsible for the logistics & transport of all dresses & equipment to & from the venue.

Site Maintenance

As a keyholder, you will be a problem solver across the site e.g. payment machines, phone system, Wi-Fi/broadband, general site maintenance, floods etc. including call-outs where necessary

Sales

You must be a strong salesperson as you will be leading the sales team. You will be charismatic & fun with customers, delivering the WOW Red Carpet Ready experience that we are famous for. Be positively remembered by our customers - Red Carpet Ready is all about personality. Strong ability to communicate effectively, motivate your team, hit sales targets & advise staff of all company changes to products or processes.

REQUIREMENTS

You will be in a customer facing role at Red Carpet Ready and will need to have charisma and the right personality that your customers will love and remember. Ability to sell & lead a retail sales team Your flexible, and hard-working can-do Attitude, will stand out and be rewarded. You will be expected to work some evenings, weekends & school holidays only during our peak season (August - March) A strong communicator & proactive individual, with high attention to detail. Competent at using Microsoft Office software, email & IT-savvy to a good standard. Ability to create documents & presentations to a high standard. Desire to work in a fast-paced, dynamic & entrepreneurial business. Ability to set & review KPIs & bonus incentives for your sales team. Ambitious, committed & reward driven. Energetic & strong when dealing with customers to maintain exceptional levels of customer service & sales. Dynamic - can work across different areas of the business including customer service, sales, goods in, order allocation & dispatches.
*

ADDITIONAL BENEFITS

20% staff discount A focus on promotion & developing staff within the company, with a focus on career progression. Star of the Month Award Training Courses Company trips Staff thank you & reward events

LOCATION

This role is based at our Shopping Venue & HQ - Branston, Lincoln.

INTERESTED? APPLY NOW!

Please follow these guidelines carefully:

Apply via Indeed or our website along with your CV and a covering letter. The cover letter MUST include why you would be suitable to join our award-winning team and why you believe you are perfect for this job and what interests you about Red Carpet Ready and the role.

CLOSING DATE, APPLICATION PROCESS & TIMELINE

Thursday 11th September

- application deadline

Thursday 18th September

- if you have not been contacted by this date, unfortunately your application has been unsuccessful.

Stages:

1. Initial selection from applications on Indeed.

2. Interview via Microsoft Teams

3. Knowledge based skills test

4. In person interviews at Red Carpet Ready Shopping Venue & role specific tests to be completed.

5. Final selection & offer made if right candidate found

Job Type: Full-time

Pay: Up to 36,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Ability to commute/relocate:

Lincoln LN4 1PY: reliably commute or plan to relocate before starting work (required)
Experience:

Management: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person