Job Description

At

ISS

, we're a leading provider in the UK fresh produce sector, known for our rapid growth, operational excellence, and commitment to quality. We have a team of 1,200+ employees, and are just about to open our 4th site. We're looking for a confident and detail-focused

Senior Sales Administrator

to help drive service excellence across our customer accounts.

About the Role

4 on 4 off shift pattern

6am- 6pm

This is a fast-paced, hands-on role where you'll take ownership of key customer accounts, lead daily order processing, and support the wider team in delivering accurate, timely, and efficient service. You'll also act as a point of leadership in the absence of the Supervisor, helping to guide and train others while ensuring smooth operations across systems and teams.

Key Responsibilities

Maintain high service levels across major customer accounts Lead and support the team when the Supervisor is unavailable Manage the onboarding of new customers from start to finish Identify training needs and support team development Process daily orders and upload to ERP (Prophet), ensuring accuracy Book transport and manage stock allocation for next/same-day delivery Monitor product usage and maximise yield efficiency Prepare data and updates for daily operations meetings Resolve account queries and liaise with customer operations teams Maintain ERP records including pallet maintenance and job sheets Issue packing guides and ensure cost-effective ancillary usage Perform weekend pre-checks and support system updates Reconcile work order stock and investigate discrepancies Monitor KPIs and ensure accurate documentation Support ad-hoc admin tasks and uphold company policies

What You'll Bring

Strong communication and organisational skills Experience in fresh produce or FMCG environments Good working knowledge of Microsoft Office ERP experience (Prophet preferred) High attention to detail and accuracy Ability to work collaboratively and lead by example A proactive approach to problem-solving and continuous improvement

Employee Benefits

We offer a supportive, fast-paced environment with a strong focus on development and wellbeing. Benefits include:

Access to discounts on major brands Free tea and coffee Pension scheme Employee Assistance Programme 24-hour GP service Company sick pay In-house learning and development Enhanced maternity and paternity leave Free on-site parking Canteen facilities Company events and socials
Job Type: Full-time

Benefits:

Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay
Application question(s):

Some experience in the production or manufacturing industry would be advantageous. Please explain your experience.
Experience:

Administrative: 1 year (required) Microsoft Office: 1 year (required)
Work Location: In person