Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well-made clothes. We now have more than 115 stores and a thriving website, and the business continues to grow.
Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience - nothing is too much trouble.
Purpose of the role:
Crews Off Price team are critical to the success of delivering Crew's Multi Channel Strategy. The Off-Price Sales Support Coordinator will be responsible for supporting the Buying Director with the management of Off-Price accounts at Crews Head Office.
Responsibility:
Support the Buying Director with management of customer accounts for Crews Off Price Business.
Working closely with the product and merchandise team to ensure orders are collated, placed, and delivered on time.
Supporting the customer accounts with marketing material / seasonal photography and samples.
Working alongside the product, merchandising and QA team to ensure garment quality and delivery are as per the customers' requirements.
Supporting with the Negotiating on prices, and delivery to ensure that sales and margin are achieved.
Establish and maintain working partnerships alongside buying team with the existing and future supplier base
Ensuring all departments within Crew Clothing team are aware of customer and supplier procedures covering IT / Importing & Exporting Logistics / Finance / QA /Warehousing departments, to be reviewed and updated seasonally.
Working with the internal teams on preparation of showroom for customer meetings.
Attend customer meetings with the Buying Director.
Management of samples for the partners orders.
Management of on time delivery to customers of orders.
Maintain strong customer / supplier relationships.
Key Skills & Experience:
Essential -
Educated to degree standard
5 +years relevant experience in the retail industry.
Preferable previous experience with discount retailers
Excellent problem-solving, negotiation, and supplier management skills.
Good organisational skills.
Sourcing & Sales experience in the clothing sector advantageous.
Fabric experience would be an advantage.
Thorough understanding of the development process & production from design concept to finished delivered goods.
Understanding of shipping, export & import process - experience with direct working with overseas suppliers.
Exposure to sales / customer / working relationships.
Understanding of the Budgeting process.
Broad knowledge / understanding of the clothing industry and trading environment.
Ability to work under pressure / timeline.
Self-motivated and motivating.
Commercial awareness.
Good organisational skills.
Efficient Negotiation skills.
Confident comminutor & presenter.
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